Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thin Aung

Lowell,MA

Summary

Motivated professional with a strong foundation in retail customer service and a keen interest in team leadership and management. Proven ability to drive performance through effective communication, problem-solving, and customer-focused strategies. Equipped with a solid understanding of retail operations, sales processes, and team dynamics. Seeking opportunities to lead a team, enhance store performance, and deliver exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

Team Manager

Primark
Burlington, MA
04.2024 - Current
  • Overseeing and motivating a team of staff members. This involves scheduling shifts, conducting performance reviews, providing training, and resolving any team conflicts.
  • Ensuring that the store meets high standards of customer service. This involves addressing customer complaints, monitoring service levels, and ensuring the team delivers a positive shopping experience.
  • Boosted sales performance for assigned department through goal setting and strategy development, consistently surpassing targets. Monitored sales metrics, analyzed performance data, and executed promotional activities.
  • Overseeing daily operations of the store, including managing inventory, ensuring the store is clean and organized, and maintaining visual merchandising standards.
  • Handling cash and financial transactions, and ensuring that financial procedures are followed accurately.
  • Overseeing stock levels, conducting inventory checks, and managing stock replenishment to ensure that the assigned department is well-stocked and that products are available for customers.
  • Providing ongoing training and development opportunities for staff to enhance their skills and improve their performance.
  • Acting as a liaison between store staff and upper management. This involves communicating company policies, sharing feedback, and implementing directives from senior management.
  • Addressing and resolving any issues that arise, whether they pertain to staff, customers, or operational challenges.

Retail Associate

Primark
Burlington
12.2022 - 04.2024
  • Streamlined inventory management, ensuring adequate stock levels to meet customer demand while minimizing loss
  • Drove sales by creating attractive merchandise displays and arrangements
  • Provided personalized assistance to customers in finding the right products for their specific needs
  • Provided exceptional customer service, addressing all inquiries with utmost professionalism.
  • Partnered with the Department Manager to create and implement successful sales strategies, exceeding revenue targets
  • Ensured store was tidy and well-kept, enhancing customer shopping experience while upholding a professional employer image.
  • Maintained up-to-date knowledge of industry trends and product information to provide well-informed recommendations and advice to customers
  • Supported the visual merchandising team in setting up and maintaining displays to enhance customer shopping experience
  • Assisted in organizing and executing store events and promotions to drive customer engagement and increase sales.

Education

Business Administration Transfer

Middlesex Community College
Lowell, MA
05-2025

Skills

  • Inventory management
  • Organization
  • Product knowledge
  • Customer Service
  • Adaptability
  • Problem solving
  • Delegation
  • Creativity

Timeline

Team Manager

Primark
04.2024 - Current

Retail Associate

Primark
12.2022 - 04.2024

Business Administration Transfer

Middlesex Community College

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Thin Aung