Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mallory Fisher

Reno,NV

Summary

Versatile program manager with 7+ years of experience driving cross-functional transformational initiatives from concept to execution in high-growth technology environments. Proven success in moving teams through organizational change through engagement, empathy, and an emphasis on operational excellence. Collaborative and solutions-oriented leader with a passion for delivering results and impact with motivated, high-performing teams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Manager, Program Management

ServiceNow
01.2024 - Current
  • Developed business requirements and oversaw implementation of a custom Airtable-based project management system, standardizing tool usage across global PM team and preparing for migration to SPM
  • Collaborated with developer to execute bug fixes and system enhancements to improve data accuracy and increase automations
  • Spearheaded operational efficiency through process adoption and aligned reporting cadence to Ops Review, QBR, and exec readout schedule
  • Drove 100% increase in AI tool usage to improve individual productivity and maximize team capacity
  • Manage intake review, approval, and resourcing across STEP portfolio, ensuring continued alignment to strategic priorities

Senior Staff Program Manager

ServiceNow
09.2022 - 12.2023
  • Co-led with DT the development, data migration, and launch of a career development tool on My ServiceNow platform, growing reach from 8K to 20K employees
  • Delivered a multi-year, highly collaborative cross-functional initiative building IC1–M6 skill and competency models for 60+ job families across STEP, leveraging SN-acquired, AI-powered skills intelligence database
  • Product owner for requirements gathering, development, and launch of results dashboards for full STEP EDU asset catalog, powered by APIs from Snowflake, Brightcove, and frED
  • Developed and delivered strategic executive presentations (QBR, MBR, Ops Review, etc.) and communication plans for org-wide platform initiatives, aligning DT, EDU, and senior business leadership

Senior Staff Project Manager

Whole Foods Market
04.2022 - 09.2022
  • Delivered large-scale, high visibility M&A projects integrating Amazon technologies into 500+ Whole Foods Market retail locations
  • Managed cross-functional project teams to develop and execute enterprise-wide technical training and business operations programs to 90,000+ global employees
  • Prepared detailed weekly narrative reports on project status for stakeholders and executive sponsors across Amazon and Whole Foods, ensuring transparency and alignment with objectives

Staff Project Manager

Whole Foods Market
01.2020 - 03.2022
  • Executed 15+ critical training and change management programs end-to-end to mitigate nationwide supply chain, staffing, and operations disruptions during the COVID-19 pandemic
  • Collaborated closely with senior management to maintain alignment of project objectives with shifting strategic company priorities
  • Successfully managed multiple projects simultaneously by prioritizing work according to urgency, resource availability, and alignment with organizational goals
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results

Early Career Roles

Whole Foods Market
01.2015 - 01.2020
  • Held roles in talent acquisition, recruiting coordination, and training operations
  • Demonstrated steady progression of responsibility and complexity of project work
  • Developed organizational skills through managing multiple priorities simultaneously while adhering to strict deadlines

Education

B.S. - International Business & Management, Spanish Minor

University of Nevada, Reno
Reno, NV
12.2014

Skills

  • Program & Portfolio Management
  • Strategic Advising / Consulting Mindset
  • Process Optimization
  • Change Management
  • Operational Efficiency
  • Cross-Functional Collaboration
  • Benchmarking and Measuring Success
  • Risk Assessment and Mitigation
  • Executive Communication and Presentation
  • Stakeholder Management

Certification

• PMP – Project Management Institute (2020)
• SAFe Agilist – Scaled Agile, Inc. (2023)
• Certified ScrumMaster (CSM) – Scrum Alliance (2023)
• Certified Change Practitioner – Prosci (2023)

Timeline

Senior Manager, Program Management

ServiceNow
01.2024 - Current

Senior Staff Program Manager

ServiceNow
09.2022 - 12.2023

Senior Staff Project Manager

Whole Foods Market
04.2022 - 09.2022

Staff Project Manager

Whole Foods Market
01.2020 - 03.2022

Early Career Roles

Whole Foods Market
01.2015 - 01.2020

B.S. - International Business & Management, Spanish Minor

University of Nevada, Reno

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