Mallory Hawkes
Orlando
Summary
Clinician director bringing therapeutic insight and operational leadership to healthcare environments spanning across the lifespan. Skilled in team development, employee relations, KPI-driven performance management, and workflow optimization to improve productivity, retention, and client care. Recognized for fostering engaged team culture, while strengthening operational infrastructure. Looking to expand into healthcare operations and managerial leadership roles, where clinical expertise supports organizational growth.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Clinical Program Director
Aspire Health Partners
Orlando, Florida
02.2026 - Current
- Developed and implemented clinical programs to enhance patient care quality and outcomes.
- Collaborated with multidisciplinary teams to design and evaluate treatment protocols.
- Managed budgets and resource allocation for clinical projects, ensuring fiscal responsibility.
- Enhanced workflows dedicated to streamlined, effective clinical care.
- Managed and developed reports and collaborated with stakeholders including managing entities, state grants, clinical leadership, community based stakeholders, etc.
- Directed and supervised clinical program staff.
Ambassador Services Coordinator
Seaworld
Orlando, FL
02.2026 - 03.2026
- Supported the onboarding of new hires by coordinating orientation participation, and preparing employee ID badges and name tags.
- Communicated employee perks, and assisted with related administrative processes.
- Tracked, monitored, and categorized expenses and costs related to inventory.
Clinical Manager
Orlando Thrive Therapy
Orlando, FL
04.2018 - 12.2025
- Ensured regulatory and ethical compliance with healthcare, employment, HIPAA, licensure verification, and organizational policies.
- Supervised and supported clinical and administrative staff, providing guidance, performance feedback, and issue resolution to maintain quality care delivery.
- Implemented operational workflows and process improvements to streamline scheduling, documentation, and service delivery across multiple locations.
- Monitored staffing levels and utilization rates, adjusting schedules and resources to maximize productivity and client access to services, leading to a 10% increase company-wide.
- Collaborated with stakeholders on strategic planning and growth initiatives, supporting expansion, staffing needs, and operational scalability.
- Analyzed, tracked, and monitored KPIs related to organizational growth and competencies.
Mental Health Technician
Central Florida Behavioral Hospital
Orlando, FL
08.2016 - 05.2020
- Provided direct support to patients with mental health disorders undergoing inpatient or PHP services.
- Completed timely clinical notes, incident reports, and shift documentation.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
Attractions Operations
Universal Orlando Resorts
Orlando, FL
01.2016 - 08.2019
- Delivered friendly, professional guest service while creating a welcoming, and memorable park experience.
- Operated attraction controls and monitored ride safety procedures according to company standards.
- Managed high-volume interactions while maintaining accuracy, professionalism, and efficiency.
- Trained in multiple roles, including Admissions, Control Booth Operator.
Education
Master of Science - Clinical Mental Health Counseling
Keiser University
Fort Lauderdale, FL04.2019
Bachelor of Science - Pyschology
University of Central Florida
Orlando, FL05.2016
Skills
- Employee life cycle management
- Training, learning, and development
- EHR and operations software
- KPI analysis and reporting
- Team support and management
- Counseling, coaching, and collaboration
- Proactive communication skills
- Creative problem solving
- Therapeutic area expertise
- Clinical data management
- Adverse event reporting
- Program management
Certification
LMHC & Qualified Supervisor - MH19496
Timeline
Clinical Program Director
Aspire Health Partners
02.2026 - Current
Ambassador Services Coordinator
Seaworld
02.2026 - 03.2026
Clinical Manager
Orlando Thrive Therapy
04.2018 - 12.2025
Mental Health Technician
Central Florida Behavioral Hospital
08.2016 - 05.2020
Attractions Operations
Universal Orlando Resorts
01.2016 - 08.2019
Bachelor of Science - Pyschology
University of Central Florida
Master of Science - Clinical Mental Health Counseling
Keiser University
Education and Training
other,other
HRCI Human Resources Certificate
Talent Acquisition - January 2026
Employee Relations - February 2026