Mallory Heggen
West Des Moines,IA
Summary
- Self-motivated Program Manager bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Flexible and adaptable with a desire to make long term connections and represent the State of Iowa in a professional and qualified manner.
- Committed Customer Service Representative with over 12 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving individual and team goals.
- Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets their goal within a pre-determined timeframe.
Overview
19
19
years of professional experience
Work History
Program Manager, Administrative Coordinator
VentureNet Iowa
Des Moines
05.2019 - Current
- Supported and organized VentureNet panels including scheduling meetings, agenda preparation and calendar maintenance.
- Organized Startup Company documents including: Application for State Innovation Funding, Business Plans, Financials, Projections, and Evaluation material.
- Compiled information for Due Diligence on companies including: Iowa Secretary of State, Certification of Release, Background checks on company management team, NAICS code validation and thorough revision of application materials upon submission.
- Detailed transcribing of VentureNet Panels with evaluation and overview of Startup Company Feedback.
- Assisted Managing Principal with daily tasks to keep open line of communication with tasks such as: Go to Market Accelerator and Strategies, Networking with Iowa Startup Ecosystem, Maintaining current database of Business Professionals to engage in panel sessions, and pivoting to on-line panel model through the pandemic.
- Lead Intake Interview Process with early stage companies to determine application eligibility and funding recommendations.
Designer
Hy-Vee Inc
Des Moines, IA
05.2007 - 07.2024
- Ensure excellent customer service by promptly greeting customers with a friendly and approachable attitude
- Communicate with co-workers to complete 30-50 cake/floral orders per day and ensures customer’s requested delivery time is promptly met
- Worked as a team member in fast paced environment to better assist 50 or more customers in person, on the phone, and online each day
- Work closely with customers to understand their event, budget, and design aesthetic to create special order cakes or floral arrangements
- Build store displays that are creative and on-trend for the season or event
- Proficiency in Microsoft Office and ability to learn new programs quickly such as Floral Shop Tools, FTD and Teleflora services
- Ordered products and supplies as needed
- Collect invoices and records invoicing information
- Maintain customer satisfaction through excellent conflict resolution
- Competed in 4 cake designing challenges and attended cake design classes to better understand crafting techniques and trends
Group Fitness Instructor/Childcare Educator
YMCA
01.2018 - 05.2022
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Certified BodyPump and Active Older Adult instructor which included over 50 hours of skills based, performance testing and video submission/evaluation.
- Engaged families and supervised children by providing a safe, nurturing and fun experience; encouraged good behaviors using positive reinforcement method.
- Completion of American Red Cross CPR-PR/AED/First Aid, American Red Cross Blood Borne Pathogens Training, Y Leaders Orientation, Y Emergency Procedures Training, Foundations of Group Exercise and Mandatory Child Abuse Reporter Certification
Substitute Teacher
Des Moines Public Schools
01.2012 - 12.2012
- Worked as one-on-one associate in down-syndrome and autism groups.
- Helped students transition back to classroom setting.
- Created and implemented behavior plans.
Elementary Special Education Associate
Indianola Community School District
08.2011 - 12.2011
- Worked as one-on-one special education associate for first grade student with hearing impairment.
- Learned non-verbal communication to assist in student interactions.
- Collaborated with 1st grade teacher and special education teacher to monitor progress.
- Developed and modified lessons as needed.
- Helped student achieve reading proficiency.
Education
Bachelor of Arts - Elementary Education
Simpson College
Indianola, IA2010
Skills
- Attention to detail
- Verbal & written communication
- Self-motivated
- Conflict resolution and problem solving
- Organizational abilities
- Microsoft Office & Google Suite
- Calendar and Scheduling Software
- Relationship and Community Building
Timeline
Program Manager, Administrative Coordinator
VentureNet Iowa
05.2019 - Current
Group Fitness Instructor/Childcare Educator
YMCA
01.2018 - 05.2022
Substitute Teacher
Des Moines Public Schools
01.2012 - 12.2012
Elementary Special Education Associate
Indianola Community School District
08.2011 - 12.2011
Designer
Hy-Vee Inc
05.2007 - 07.2024
Bachelor of Arts - Elementary Education
Simpson College