Mallory Herber
Mooresville,NC
Summary
Dependable professional with experience in animal care and client service. Skilled in maintaining cleanliness, collaborating with teams, and addressing customer inquiries to ensure optimal client satisfaction and animal well-being.
Overview
3
3
years of professional experience
Work History
Kennel Technician and Client Service Representativ
Lake Norman at Mooresville Animal Hospital
Mooresville, NC
05.2025 - Current
- Assisted in daily feeding and care routines for various animal breeds.
- Maintained cleanliness and organization of kennel areas to promote animal health.
- Supported client interactions by providing information on pet care services.
- Collaborated with team members to enhance kennel operations and efficiency.
- Documented animal health records accurately to maintain comprehensive care logs.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Managed incoming calls, providing prompt and accurate information to clients about services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Dog Trainer Apprentice
Obedient K9
Charlotte, NC
10.2024 - Current
- Assisted in developing tailored training programs for various dog breeds and behaviors.
- Educated clients on effective reinforcement methods to ensure consistency at home.
- Maintained a clean and organized training environment, ensuring safety for dogs and handlers.
- Participated in ongoing professional development workshops to enhance training skills and knowledge.
- Developed customized training plans for each dog to address specific behavioral issues and achieve desired outcomes.
Intern/Kennel Technician
Vom KugelBlitz Kennels & Training Academy
Catskill, NY
06.2023 - 07.2024
- Engaged in direct interaction with a wide range of dog breeds, focusing on age-specific needs and behaviors.
- Achieved successful training and care of puppies through effective feeding, bathing, and walking practices. Enhanced well-being of young puppies through dedicated support and attention.
Store Associate
TJ Maxx, TJX Companies
Greenport, NY
10.2022 - 07.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to restock shelves promptly, minimizing inventory shortages.
- Trained new associates on store procedures and customer service standards, fostering a supportive work environment.
Intern
Chatam Small Animal Hospital
Chatham, NY
01.2024 - 06.2024
- Oversaw daily activities of veterinary teams by observing appointments, procedures, and office management.
- Collaborated with veterinarians during surgeries and general appointments to enhance operational efficiency.
Intern
Hudson Veterinary Clinic
Hudson, NY
09.2023 - 01.2024
- Assisted veterinary staff with daily operations by observing appointments and procedures. Supported team members in completing routine office tasks. Shadowed experienced veterinarians to gain insights into best practices.
Education
High School Diploma -
Ichabod Crane High School
Valatie, NYSkills
- Hardworking
- Multitasking Abilities
- Customer service
- Dependable and responsible
- Customer communication
Timeline
Kennel Technician and Client Service Representativ
Lake Norman at Mooresville Animal Hospital
05.2025 - Current
Dog Trainer Apprentice
Obedient K9
10.2024 - Current
Intern
Chatam Small Animal Hospital
01.2024 - 06.2024
Intern
Hudson Veterinary Clinic
09.2023 - 01.2024
Intern/Kennel Technician
Vom KugelBlitz Kennels & Training Academy
06.2023 - 07.2024
Store Associate
TJ Maxx, TJX Companies
10.2022 - 07.2024
High School Diploma -
Ichabod Crane High School