Mallory Jensen RN, MSN
Bentonville,AR
Summary
Dynamic and results-driven Senior Manager with 16 years of experience in healthcare and pharmaceutical learning. Proven ability to design, develop, and implement impactful commercial training programs across multiple therapeutic areas. Expertise includes adult learning principles, new hire onboarding, product launch training, field force development, and patient services education. Recognized for excellence in cross-functional collaboration and instructional delivery. Committed to driving field performance through innovative learning strategies and data-driven content development.
Overview
14
14
years of professional experience
Work History
Learning Architect
Walmart Global Talent & Learning
Bentonville, AR
10.2023 - Current
- Lead design and facilitation of large-scale learning programs for customer-facing and leadership roles across the enterprise.
- Collaborate with business partners to align training content with strategic objectives and performance goals.
- Apply instructional design methodologies to develop blended learning experiences that drive behavior change and skill development.
- Manage learning initiatives from ideation to execution, ensuring content quality and timely delivery.
National Trainer
AbbVie Patient Engagement
Chicago, IL
02.2022 - 10.2023
- Developed and delivered national training curricula for patient services teams focused on product and disease education, access, and adherence.
- Collaborated cross-functionally with Sales, Marketing, Legal, and Compliance to ensure accurate and compliant messaging.
- Conducted gap analyses and created customized training to meet field needs and optimize customer engagement.
- Managed and implemented the development of a field force learning site.
- Supported theraputic areas including Neuroscience, Immunology, Oncology, and Women's Health.
Nurse Navigator
Syneos Health
Illinois And Wisconsin Territory
05.2018 - 02.2022
- Served as therapeutic area expert delivering remote and in-person patient education and support.
- Partnered with HCPs and specialty pharmacies to drive adherence and overcome access barriers.
- Led injection training programs and supported product onboarding with motivational interviewing and coaching.
- Supported partnerships with Takeda and Jannsen with a focus on Immunology and Rare Disease.
- Awarded the Rising Leader Award, Shining Star Award and Nurse Excellence Award for impact on both team and patient outcomes and training quality.
Medical Information Specialist
AbbVie
Chicago, IL
09.2018 - 05.2019
- Provide accurate and compliant product and disease state education to customers and health care providers, ensuring customer satisfaction and maintaining high standards of communication and professionalism
- Proven ability to handle high call volumes and manage inquiries in a fast-paced, highly regulated environment
Registered Nurse
Advocate Health Care
Barrington, IL
09.2011 - 08.2014
- Provided direct patient care in a clinical setting with a focus on education, coordination, and outcomes.
- Therapeutic areas included Oncology and Neurology.
- Recognized with multiple nominations for the Daisy Award for excellence in nursing care.
Education
MSN - Nursing
Aspen University
BSN -
Purdue University
Skills
- Commercial Training (Product Launches, National & Regional Meetings)
- Instructional Design (ADDIE Model) Blended Learning (ILT, Virtual, E-Learning)
- Stakeholder Engagement (Sales, Marketing, Medical, Regulatory, Compliance)
- Field Force Enablement Leadership & Coaching Veeva Vault Content Management
- Cross-Functional Collaboration Project Management Learning Impact Assessment
- Adult Learning & Facilitation Strategic Thinking Vendor Management
License
Register Nurse - Arkansas State Board of Nursing
Affiliations
- Rising Leader Award (Influential change maker) 2022
- Shining Star Award (#1 performer in the nation) 1st half of 2021
- Nurse Excellence Award (10,000 patient served, 98% Satisfaction rate) - 2021
- Daisy Award (excellence in nursing care) - 2013, 3 time nominee
Timeline
Learning Architect
Walmart Global Talent & Learning
10.2023 - Current
National Trainer
AbbVie Patient Engagement
02.2022 - 10.2023
Medical Information Specialist
AbbVie
09.2018 - 05.2019
Nurse Navigator
Syneos Health
05.2018 - 02.2022
Registered Nurse
Advocate Health Care
09.2011 - 08.2014
MSN - Nursing
Aspen University
BSN -
Purdue University
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