Mallory Kiedaisch
Bozeman,MT
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Assistant
Montana State University Campus Recreation
Bozeman, MT
09.2024 - Current
- Handled incoming calls, directed callers to the appropriate department, and handled questions and concerns.
- Implemented quality control measures to uphold company standards.
- Sold memberships, lockers, and equipment.
Hostess Manager
Weathervane Seafoods
Kittery, ME
01.2023 - Current
- Maintained records of reservations, cancellations, special requests, no-shows.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delivered food orders promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Member
The Juicery
Portsmouth, NH
05.2022 - 03.2023
- Assisted customers with product selection and ordering process.
- Verified accuracy of all transactions at the end of each shift.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Created new shakes and smoothies using fresh, available produce to reach wide range of customer preferences.
- Performed routine maintenance on equipment such as blenders and juicers to ensure proper functioning.
Hostess
The Friendly Toast
Portsmmouth, NH
05.2020 - 01.2022
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Participated in team meetings to discuss service improvements and guest feedback.
- Managed reservations, waitlists, and special requests for large parties.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
Portsmouth High School
Portsmouth, NH06-2023
Some College (No Degree) -
Montana State University
Bozeman, MTSkills
- Reporting and documentation
- Positive attitude
- Policy enforcement
- Reliable
- Clear Communication
- Liquor, wine, and food service
- Point of sale (POS) system operations
Affiliations
- Skiing
- Hiking
- Working out
Certification
- CPR Certification
Timeline
Operations Assistant
Montana State University Campus Recreation
09.2024 - Current
Hostess Manager
Weathervane Seafoods
01.2023 - Current
Team Member
The Juicery
05.2022 - 03.2023
Hostess
The Friendly Toast
05.2020 - 01.2022
- CPR Certification
High School Diploma -
Portsmouth High School
Some College (No Degree) -
Montana State University
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