Anastasia (Anya) Lopeman
Anaheim,USA
Summary
Experienced Supervisor with expertise in training development and procedural writing and a background in Theme Park Operations. Led teams to enhance training effectiveness and ensure safety compliance while driving continuous operational improvements. Strong communicator focused on leadership development and team collaboration.
Overview
12
12
years of professional experience
Work History
Supervisor, Operations Compliance
Universal Studios Hollywood
Universal City, CA
09.2022 - Current
- Oversees Attraction Compliance, collaborating with state and corporate entities during audits of training documentation
- Leads training sessions for new and current Trainers and Leads in Attractions
- Fronted the rollout of online Training for Universal Studios Hollywood Attractions by creating courses on Articulate Storyline and uploading content to SuccessFactors Learning Management System (LMS)
- Maintains and updates training documentation to ensure accuracy and compliance
- Creates and updates Standard Operating Procedures for Attractions and other departments
- Partners with departments park-wide to ensure training meets company and state standards
- Participates in commissioning of new rides at Universal and leads training of new Trainers, Leads, and Ride Operators
- Collaborates with Management to develop training programs for new hires
- Provides guidance and direction to subordinates regarding job duties and responsibilities
Attractions Working Lead
Disneyland Resort
Anaheim, CA
07.2016 - 09.2022
- Designed service solutions that enhanced Guest Service experience
- Mentored Cast and peers, fostering individual growth and team development
- Completed daily audits to ensure employees followed all safety guidelines
- Oversaw daily operations to ensure smooth functionality while maintaining safety as a number one focus
- Conducted daily audits to verify compliance with safety guidelines
- Fulfilled routine tasks to ensure operational continuity accurately and efficiently
Attractions Trainer
Disneyland Resort
Anaheim, CA
01.2015 - 08.2019
- Trained new employees and cross trainees on attraction operational guidelines
- Developed additional training materials to support employee learning
- Blended business's goals, mission, and values with learning development initiatives to deliver high-quality training to employees
- Collaborated with Management to align training programs with operational goals and standards
- Reviewed training delivery methods to optimize training effectiveness
- Evaluated training materials and offered actionable suggestions for improvement
- Monitored employee performance to ensure compliance with company policies and procedures in attractions operations
Education
Master’s - Business Administration
Purdue University Global
Lafayette, IndianaBachelor of Arts - English Language And Literature
University of California - Irvine
Irvine, CASkills
- Training design
- E-learning development
- SOP development
- Regulatory compliance
- Compliance auditing
- Auditing
- Project Management
- Project coordination
- Training evaluation
- Employee mentoring
- Procedural Writing
- Problem solving
- Critical thinking
- Presentation skills
- Reporting documentation
Accomplishments
- 2026 Going the Extra Mile (GEM) Award winner
- 2023 Team Member of the Year for Universal Studios Hollywood Back of House Operations
Timeline
Supervisor, Operations Compliance
Universal Studios Hollywood
09.2022 - Current
Attractions Working Lead
Disneyland Resort
07.2016 - 09.2022
Attractions Trainer
Disneyland Resort
01.2015 - 08.2019
Master’s - Business Administration
Purdue University Global
Bachelor of Arts - English Language And Literature
University of California - Irvine