CHRISTINA HURRIETA
Lakewood
Summary
Results-driven EMS and Security Dispatch Supervisor with over 5 years managing emergency and non-emergency operations. Specializes in high-volume call management, crew scheduling, and SOP development. Led dispatch operations and security personnel while ensuring protocol compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor / Operations Coordinator
Denver Metro Protective Services / Aquila Protective Services
Denver
11.2024 - Current
- Oversaw daily dispatch operations, maintaining optimal staffing levels for effective service
- Coordinate emergency and non-emergency response operations
- Managed high-volume inbound and outbound calls, ensuring timely and accurate responses
- Schedule security personnel and monitor unit locations in real time
- Developed and implemented standard operating procedures to enhance operational consistency
- Lead training for dispatch staff and oversee onboarding processes
- Ensure compliance with company policies and operational standards
Dispatcher
UCHealth
Aurora
11.2021 - 04.2024
- Coordinated emergency and non-emergency medical transportation to ensure timely patient care
- Scheduled ambulance crews and monitored unit status in real time to optimize response times
- Managed high-volume call intake and triage support
- Provided flight dispatch coordination support
- Maintained detailed documentation in compliance with EMS protocols
- Delivered professional and compassionate service to patients and medical teams, enhancing overall patient experience
Salon Manager/Hair and Makeup Artist
Deigning Minds Hair Studio
Lakewood
06.2015 - 11.2021
- Managed daily operations of busy salon, ensuring seamless service delivery and customer satisfaction.
- Trained and mentored junior stylists on techniques and customer service.
- Developed and implemented training programs to enhance staff skills and elevate service standards.
- Oversaw inventory management and procured supplies to maintain salon efficiency and meet client demands.
- Scheduled appointments and coordinated staff shifts effectively.
- Implemented marketing strategies to attract new clients to the studio.
- Resolved client complaints and enhanced customer satisfaction initiatives.
Education
Associate of Applied Science - Medical Assisting & Limited Scope Radiologic Technology (LSRT)
Heritage University
Denver, CO09-2015
High School Diploma -
Standley Lake High School
Westminster, COSkills
- Emergency dispatch
- Operations coordination
- Crew Scheduling & Deployment
- Flight Dispatch Support
- High-Volume Call Management
- Response coordination
- SOP development
- Standard operating procedures
- Operational compliance
- Dispatcher training
- Documentation management
- Software management
- CAD Systems (Zoll Command, Medley)
- Training design
- Coaching
- Team Leadership
- Scheduling expertise
- Staff scheduling
- High-stress multitasking
- Problem solving
- Monitoring dispatch
- Communication skills
- Team leadership
- Coaching
Certification
- Basic Life Support (BLS) / CPR & First Aid, 11/30/24
- Certified Flight Communicator (CFC), International Association of Medical Transport Communication Specialists (IAMTCS), 11/01/23, Present, Completed specialized training in air medical communication and flight coordination.
- Emergency Medical Dispatcher (EMD), IAED Certified, 02/01/22, 11/30/24
Timeline
Dispatch Supervisor / Operations Coordinator
Denver Metro Protective Services / Aquila Protective Services
11.2024 - Current
Dispatcher
UCHealth
11.2021 - 04.2024
Salon Manager/Hair and Makeup Artist
Deigning Minds Hair Studio
06.2015 - 11.2021
Associate of Applied Science - Medical Assisting & Limited Scope Radiologic Technology (LSRT)
Heritage University
High School Diploma -
Standley Lake High School