Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
Generic

Mercedas Randall

Dallas,TX

Summary

Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator

Highland Springs Retirement Community
Dallas, TX
05.2024 - Current
  • Maintained up-to-date records of residents movements within and outside the facility
  • Dispatched emergency and routine calls for service
  • Advised personnel about accidents, weather conditions or other hazards.

Lead Anesthesia Technician

Methodist Hospital for Surgery
Addison, TX
09.2009 - Current
  • Provided technical guidance and direction to Anesthesia Technicians in the areas of anesthesia machine maintenance, troubleshooting, and repairs.
  • Developed work schedules for Anesthesia Technicians ensuring adequate coverage of all shifts.
  • Demonstrated proficiency in the use of all types of anesthetic delivery systems used at the facility.
  • Assisted with emergency response situations requiring resuscitation through airway management support when needed.
  • Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.

Head Bartender

Premium Institute of Bartending
Lewisville , TX
02.2018 - 08.2021
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Ensured accurate cash handling procedures were followed at all times.
  • Ensured that all liquor laws were followed during service hours.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Education

Associate of Arts - Real Estate

Brookhaven Community College
Dallas, TX
08-2004

Some College (No Degree) - Health Information Technology

Brookhaven Community College
Dallas, TX

Skills

  • Emergency dispatch
  • Communication skills
  • Customer service
  • Team leadership
  • Data analysis
  • Logistics management
  • Software familiarity
  • Mentoring and coaching
  • Analytical thinking
  • Call center software

Accomplishments

  • Employee of the Year 2021-22

Certification

  • BLS
  • ACLS
  • PALS

Timeline

Dispatch Coordinator

Highland Springs Retirement Community
05.2024 - Current

Head Bartender

Premium Institute of Bartending
02.2018 - 08.2021

Lead Anesthesia Technician

Methodist Hospital for Surgery
09.2009 - Current

Associate of Arts - Real Estate

Brookhaven Community College

Some College (No Degree) - Health Information Technology

Brookhaven Community College

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