Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Mallory Laginess

Newport

Summary

Dynamic professional with a proven track record at Lume, excelling in customer service and patient education. Recognized for exceeding sales goals while fostering strong relationships through effective communication and innovative problem-solving. Adept at multitasking and maintaining compliance, ensuring a positive experience for all clients.

Overview

6
6
years of professional experience

Work History

Bud Tender

Lume
Petersburg
11.2021 - Current
  • Provide compassionate, judgment-free service to patients by offering expert knowledge of cannabis products and their benefits.
  • Maintain compliance with company policies and regulations while exceeding sales goals and fostering a positive retail experience.
  • Attended weekly team meetings to review performance goals and objectives.
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.

Front of House

Gorditos
Tampa
01.2023 - 07.2024
  • Excelled in fast-paced, high-pressure environments while providing exceptional customer service.
  • Demonstrated strong teamwork and adaptability, contributing to seamless operations and positive guest experiences.
  • Coordinated with front of house staff to ensure timely meal service delivery.
  • Developed strategies for improving customer experience through better communication between kitchen and front of house staff.
  • Collaborated with front of house manager to coordinate marketing, special events and menu changes.
  • Maintained an accurate inventory of all supplies needed in the front of house area.
  • Ensured compliance with all health and safety regulations in front of house areas.

Shift Lead

Grain & Berry
Carrollwood
09.2022 - 01.2024
  • Oversaw daily operations with a focus on delivering outstanding customer service and promoting healthy lifestyles.
  • Educated customers on nutritional offerings, creating a welcoming and informative environment.
  • Developed leadership skills by managing team performance and ensuring operational efficiency.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Identified opportunities for operational improvements and communicated them to management.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Upheld company standards and compliance requirements for operations.

Animal Caretaker

Toledo Humane Society
Maumee
03.2019 - 09.2021
  • Promoted animal welfare by advocating against cruelty and supporting adoption initiatives.
  • Collaborated with veterinarians to assist in surgeries, diagnoses, and treatment plans.
  • Provided daily care for shelter animals, ensuring optimal health and well-being.
  • Facilitated adoptions by matching animals with suitable families and promoting responsible pet ownership.
  • Assisted with laboratory procedures including blood draws, injections, and sample collection.
  • Recorded detailed observations regarding animal behavior, health, and diet as needed.

Education

associate's degree - respiratory therapy

Monroe Community College
Monroe, MI
07-2026

Skills

  • Customer service and support
  • Patient education and advocacy
  • Loyalty program management
  • Sales proficiency and strategy
  • Interpersonal communication
  • Meticulous organization skills
  • Innovative thinking
  • Multitasking capabilities
  • Time management skills
  • Team collaboration
  • Adaptability and flexibility
  • Reliability and dependability

Affiliations

  • I’m passionate about live music and festivals for the connection, creativity, and energy they bring to life. I love volunteering in animal rescue and find peace in nature, where I can slow down and recharge. Creative projects keep me grounded and inspired. I enjoy staying hands-on and fully immersed in what I do.

Timeline

Front of House

Gorditos
01.2023 - 07.2024

Shift Lead

Grain & Berry
09.2022 - 01.2024

Bud Tender

Lume
11.2021 - Current

Animal Caretaker

Toledo Humane Society
03.2019 - 09.2021

associate's degree - respiratory therapy

Monroe Community College

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Mallory Laginess