Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Mallory Mitchell

Mobile,AL

Summary

Personable and dedicated Customer Service Representative with extensive experience in both office and classroom settingsi. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

Crystalized Cleaning Service
Mobile, AL
06.2023 - Current
  • Provided training to new hires on office policies and procedures.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Secondary Social Studies Teacher

Mobile County Public School System
Mobile, AL
01.2023 - 05.2023
  • Differentiated instruction for students with wide range of skill and interest levels.
  • Maintained an organized environment conducive to learning by enforcing school rules and regulations within the classroom setting.
  • Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
  • Developed and implemented lesson plans to teach students about world history, geography, economics and government.

Secondary Social Studies Teacher

Opelika City Schools
Opelika, AL
08.2015 - 01.2023
  • Utilized data from assessments results to inform instruction decisions accordingly.
  • Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
  • Incorporated multicultural perspectives into lessons while promoting respect for diversity among students.

Customer Service Representative

Bubba's Medicine Shop
Opelika, AL
05.2009 - 07.2015
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelor of Science - Secondary Education

The University of Alabama
Tuscaloosa, AL
12-2014

Skills

  • Office Management
  • Compliance Monitoring
  • Billing
  • Data Entry
  • Employee Supervision
  • Policy Development
  • Administrative Support

Accomplishments

  • Kappa Delta Pi National Education Honor Society

Languages

English
Professional
Spanish
Limited

Certification

  • Certified Highly Qualified Educator
  • Trained in health and emotional wellbeing

Timeline

Office Manager

Crystalized Cleaning Service
06.2023 - Current

Secondary Social Studies Teacher

Mobile County Public School System
01.2023 - 05.2023

Secondary Social Studies Teacher

Opelika City Schools
08.2015 - 01.2023

Customer Service Representative

Bubba's Medicine Shop
05.2009 - 07.2015

Bachelor of Science - Secondary Education

The University of Alabama

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Mallory Mitchell