- Psychology and Human Behavior
- Mental Health Advocacy
- Holistic Wellness Practices
- Homelessness Outreach
- Animal Welfare
- Home Interior Design
- Graphic Design
- Web Design and Development
- Photography
- Gardening/Culinary
Mallory Mitchell
Cleveland,Ohio
Summary
Experienced with delivering customized solutions tailored to client needs. Utilizes effective communication and project management skills to ensure client satisfaction and goal achievement. Knowledge of managing diverse client relationships and adapting to dynamic requirements.
Overview
2027
2027
years of professional experience
Work History
Family Care Coordinator
Remote
2023 - Current
- Developed structured routines to enhance daily productivity and organization.
- Managed budgeting and resource allocation for household needs effectively.
Independent Provider
Department of Developmental Disabilities
01.2021 - 2023
- Supported individuals with developmental disabilities in daily activities to enhance independence.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Managed client's personal banking, budgeting, and bill payments.
- Facilitated communication between clients, families, and service providers for effective care coordination.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Actively participated in ongoing professional development opportunities in order to stay current on best practices within the industry.
- Optimized resources available within the community for additional services that would benefit the client's overall wellbeing.
Front Desk Receptionist
Generations Senior Living
Strongsville, OH
2021 - 2021
- Welcomed and assisted residents and visitors, ensuring positive first impressions.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained accurate records of resident information and visitor logs, ensuring data integrity.
Spa Receptionist
Hand and Stone Massage and Facial
Strongsville, OH
2021 - 2021
- Streamlined daily spa operations, client profiles, and automated re-bookings using the Zenoti cloud-based POS and scheduling interface.
- Processed payments accurately and efficiently, maintaining financial integrity of transactions.
- Maintained cleanliness and organization of reception area, contributing to overall spa ambiance.
- Developed knowledge of spa services to provide informed recommendations to clients.
- Assisted in marketing initiatives by promoting seasonal packages and loyalty programs to clients.
Shelter Attendant
The Metanoia Project
Cleveland, OH
2020 - 2020
- Provided support in daily operations and activities for shelter residents.
- Maintained cleanliness and organization of common areas and facilities.
- Demonstrated cultural competency while working with a diverse client population, creating an inclusive and respectful environment for all residents.
- Reduced instances of drug use within the facility by enforcing strict adherence to the shelter''s substance abuse policy.
- Ensured safety of shelter residents by monitoring activities and addressing conflicts as needed.
Hotel Guest Service Agent
Sandpiper, Inc. Extended Stay of America
01.2019 - 01.2020
- Managed front desk guest cycles, long-term stay logistics, and room inventory utilizing the HotelKey PMS and Central Reservation System platform.
- Managed guest inquiries and resolved concerns promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Provided information on hotel services, local attractions, and dining options to guests.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
Visual Merchandising Specialist
Gap, Inc. Old Navy
01.2019 - 01.2019
- Oversaw store operations by delegating tasks and supervising staff, counting cash drawers, as well as maintaining store organization and cleanliness.
- Streamlined opening and closing procedures as integral member of store staff.
- Utilized ZipCheck and RADAR RFID systems to process high-volume transactions and manage accurate in-store inventory tracking.
- Exceeded shift sales targets by delivering high-level service and driving new store credit card acquisitions.
- Developed visually appealing displays to enhance customer engagement and drive sales.
- Collaborated with team members to execute seasonal merchandising strategies effectively.
Perishable Foods Team Member
Giant Eagle
01.2016 - 01.2019
- Assisted customers with product selection, ensuring a positive shopping experience.
- Prepared ingredients by washing, chopping, and measuring for various menu items.
- Operated kitchen equipment including slicers, fryers, and ovens following safety protocols.
- Operated packaging machinery to ensure efficient meat packing processes.
- Maintained cleanliness and sanitation standards in work area to uphold food safety regulations.
Education
No Degree - Social Work
Cleveland State University
Cleveland, OHAssociate of Arts -
Cuyahoga Community College
Cleveland, OH2024
Skills
- Customer service focus
- Guest relations
- Strong communication skills
- Strong organization
- Attention to detail
- Time management
- Cash management
- Appointment scheduling
- Telephone support
- Planogram execution
- Sanitation procedures
- Respectful, compassionate, patient and tolerant
Technical Skills
- Productivity & Collaboration Suites: Microsoft 365, Google Workspace, Zoom
- Industry-Specific Platforms: Zenoti Spa Management Platform, HotelKey
- AI & Automation Tools: ChatGPT, Microsoft Copilot, Google Gemini
- Operations & Verification: Zipcheck
Interests
Timeline
Independent Provider
Department of Developmental Disabilities
01.2021 - 2023
Hotel Guest Service Agent
Sandpiper, Inc. Extended Stay of America
01.2019 - 01.2020
Visual Merchandising Specialist
Gap, Inc. Old Navy
01.2019 - 01.2019
Perishable Foods Team Member
Giant Eagle
01.2016 - 01.2019
Family Care Coordinator
Remote
2023 - Current
Front Desk Receptionist
Generations Senior Living
2021 - 2021
Spa Receptionist
Hand and Stone Massage and Facial
2021 - 2021
Shelter Attendant
The Metanoia Project
2020 - 2020
No Degree - Social Work
Cleveland State University
Associate of Arts -
Cuyahoga Community College