Summary
Overview
Work History
Education
Skills
Timeline

Mallory Reagan

Cedar Hill,TX

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

6
6
years of professional experience

Work History

Bartender

Saltgrass
09.2022 - 04.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Recruiter

Aequor Healthcare Services
04.2021 - 09.2022
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Server

Mac's On Main
11.2019 - 06.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.

Guest Services

Ocean Prime
01.2017 - 09.2017
  • Trained junior team members in customer service strategies and property policies.
  • Reviewed upcoming events and planned for expected challenges.
  • Coordinated arrivals and departures of VIPs.
  • Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Education

Bachelor of Arts - Radio And Television Broadcasting

The University of Texas At Arlington, Arlington, TX
12.2021

Minor in Advertising

Skills

  • Beer, Wine and Soju Cocktails
  • Reconciling Cash Drawers
  • Attending Multiple Customers
  • Dining Room Management
  • Safe Serving Knowledge
  • Liquor, Beer and Wine Knowledge
  • Aloha POS

Timeline

Bartender - Saltgrass
09.2022 - 04.2023
Recruiter - Aequor Healthcare Services
04.2021 - 09.2022
Server - Mac's On Main
11.2019 - 06.2020
Guest Services - Ocean Prime
01.2017 - 09.2017
The University of Texas At Arlington - Bachelor of Arts, Radio And Television Broadcasting

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Mallory Reagan