Mallory Riley
Evergreen,AL
Summary
Detail-oriented Telehealth Clinical Technician with expertise in electronic health record management and patient scheduling. Enhances workflow efficiency while ensuring compliance with healthcare regulations. Manages multiple clinics and collaborates with diverse teams to elevate patient care and support training initiatives.
Overview
16
16
years of professional experience
Work History
Telehealth Clinical Technician Fulltime 40hr
Department of Veterans Affairs GS06 Series 0640
Monroeville, Alabama
03.2023 - Current
- Assisted healthcare professionals with patient care and treatment procedures to enhance patient outcomes.
- Document patient medical histories accurately into electronic health record systems.
- Document patient information and medical histories accurately in electronic systems.
- Coordinated communication between patients and healthcare providers effectively.
- Schedule patient appointments using electronic health record systems.
- Manage appointment scheduling for healthcare services.
- Assist in training new staff on scheduling procedures and software usage.
- Answer incoming calls from patients inquiring about their upcoming appointments, or requesting changes to existing ones.
- Follow up with patients, and confirm appointments.
- Conduct quality assurance checks on all telehealth equipment prior to use.
- Collaborated with team members to streamline workflow in clinical settings.
- Support efficient operations by keeping supplies organized and stocked.
- Conduct routine checks on medical supplies and equipment inventory levels.
- Maintain and sterilize medical equipment for safe usage.
- Ensure compliance with safety protocols and regulations within the facility.
- Support senior staff in training new clinical technicians effectively.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Effectively work with staff from various divisions to implement new clinics and procedures.
- Consistently review directives to ensure all procedures are completed in accordance with the said directive.
- Educated veterans on health management and available services to promote health awareness.
- Assigned to assist coworkers with entering travel before planned travel occurs.
- Schedule necessary appointments within the correct clinical capacity.
- Tele-presenter
- Tele-imager
Paraprofessional Fulltime 40hrs
Conecuh County Board of Education
Evergreen, AL
01.2021 - 02.2023
- Guided and assisted students assigned to in-school suspension, fostering a supportive environment for behavioral reflection and accountability.
- Correspond promptly and professionally via email regarding the student's curriculum.
- Set and enforce standards that adhere to both county and state regulations.
- Prepared room for tele-education by notifying instructor of student presence, facilitating introductions, and ensuring privacy for effective learning.
- Executed various clerical tasks to support classroom operations and coordinated documents, supporting teachers in maintaining organized classroom environments.
Administrative Assistant Fulltime 40hrs
Barnes Family Medical
Evergreen, AL
01.2010 - 11.2019
- Opened and closed the office, checking that the doors were unlocked or locked as needed.
- Answered the telephone, transferring the call to the appropriate person, or taking a message if they weren't available.
- Scheduled, rescheduled, or canceled patient visits at their request.
- Scheduled and rescheduled video visit appointments.
- Called no-show patients and entered the information in the patient's chart.
- Called and set up consults, notified the patients of the provider information, and the appointment date and time.
- Updated patient records to ensure that the patient demographics and insurance information are correct.
- Called the patients in advance to remind them of the appointment date and time, rescheduling if necessary, to prepare for the day ahead.
- Managed faxing, scanning, and filing of important documents to maintain organized records.
- Set patients up for video conference consults by preparing the room, troubleshooting the equipment, and making introductions between the patient and provider.
- Coordinated communication between medical staff and patients to enhance information flow.
- Maintained organized medical records and ensured compliance with privacy regulations.
- Facilitated office supply management to support uninterrupted office operations.
Education
High school diploma or equivalent -
Hillcrest High School
Evergreen, ALSome college - no degree
Auburn University Montgomery
Montgomery, ALSome college - no degree
Coastal Alabama Community College
Monroeville, ALSkills
- electronic health record
- telehealth equipment maintenance
- patient scheduling
- patient documentation
- healthcare compliance
- electronic communication
- inventory management
- team collaboration
- time management
- Clinical documentation
References
References available upon request.
Timeline
Telehealth Clinical Technician Fulltime 40hr
Department of Veterans Affairs GS06 Series 0640
03.2023 - Current
Paraprofessional Fulltime 40hrs
Conecuh County Board of Education
01.2021 - 02.2023
Administrative Assistant Fulltime 40hrs
Barnes Family Medical
01.2010 - 11.2019
High school diploma or equivalent -
Hillcrest High School
Some college - no degree
Auburn University Montgomery
Some college - no degree
Coastal Alabama Community College