Mallory Rodriguez
WI
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
Work History
Debt Recovery Officer
Wisconsin Department Of Revenue
Madison, WI
03.2019 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Entered client details and notes into system for interdepartmental access and review.
English as a Second Language (ESL) Teacher
Literacy Network Of Madison
Madison, WI
06.2015 - 06.2019
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Area Sales Director
Dish TV
Madison, WI
02.2018 - 02.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Internet Sales Director (Latino Division)
Sling TV
Madison, WI
02.2016 - 02.2018
- Responded to internet inquiries and phone calls in timely matter.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Exceeded targets by building, directing and motivating high-performing sales team.
Education
Bachelor of Arts - Spanish Language And Literature
University of Whitewater
Whitewater, WI06.2018
Skills
- Payment Scheduling
- Overdue Balance Detection
- Payment Solicitation
- Account Monitoring
- Administration and Management
- Updating Customer Accounts
- Networking Events
- Product and Service Promotion
- Problem Solving
- Detail-Oriented
- Time Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Debt Recovery Officer
Wisconsin Department Of Revenue
03.2019 - 03.2020
Area Sales Director
Dish TV
02.2018 - 02.2019
Internet Sales Director (Latino Division)
Sling TV
02.2016 - 02.2018
English as a Second Language (ESL) Teacher
Literacy Network Of Madison
06.2015 - 06.2019
Bachelor of Arts - Spanish Language And Literature
University of Whitewater