Sheronda Harris
Summary
Driven professional with a proven track record at Tate And Kirlin Associates, excelling in high-stakes environments. Expert in negotiation and customer research, achieving consistent performance goals and enhancing customer satisfaction. Demonstrates exceptional organizational skills and attention to detail, leading to increased efficiency and recovered funds.
Overview
7
7
years of professional experience
Work History
Debt Recovery Specialist
Tate And Kirlin Associates
01.2020 - 03.2022
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
Medicare Enrollment Specialist
Corporate Call Center
01.2019 - 01.2020
- Handled escalated member cases with professionalism, working diligently towards a satisfactory resolution.
- Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
- Conducted regular audits to maintain strict adherence to regulatory guidelines, mitigating risk for non-compliance penalties.
- Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
- Managed a high volume of applications while maintaining attention to detail and adhering to tight deadlines.
- Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
- Communicated with people from various cultures and backgrounds on application process.
Sales Associate
Kohls
01.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Survey Interviewer
The Telephone Center
01.2015 - 01.2017
- Explained survey objectives and procedures to interviewees.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Reviewed collected data obtained from interviews for completeness and accuracy.
Education
High School Diploma -
Eastern Guilford High School
Gibsonville, NC05.2005
Skills
- Goal-Oriented
- Call center experience
- Customer research
- Assertiveness
- Payment Acceptance
- Persuasion techniques
- Negotiation
- Attention to Detail
- Organizational Skills
- Payment Scheduling
- Negotiation and Resolution
- Basic Mathematics
Timeline
Debt Recovery Specialist
Tate And Kirlin Associates
01.2020 - 03.2022
Medicare Enrollment Specialist
Corporate Call Center
01.2019 - 01.2020
Sales Associate
Kohls
01.2017 - 01.2019
Survey Interviewer
The Telephone Center
01.2015 - 01.2017
High School Diploma -
Eastern Guilford High School
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