Emiliano Avila
Santa Barbara
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent problem-solver with resourceful approach to challenges and organized style to manage job functions. Excellent communicator with focus on results.
Overview
10
10
years of professional experience
Work History
Debt Recovery Specialist
Continental Credit Control
02.2025 - Current
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Chemical technician
Incora
09.2023 - 01.2025
- Lead company reports and initiatives based on needs and goals.
- Create and distribute written reports for program directors.
- Lead risk and resource management initiatives.
- Developed and maintained detailed technical documentation systems for chemical testing procedures, ensuring accuracy and regulatory compliance.
- Coordinated with program directors to generate and distribute analytical reports, supporting data-driven decision-making processes.
- Cleanroom experience (class 100,1000,10000)
- FOD knowledge/prevention
TurboClean Technician
Mann Hummel
02.2022 - 09.2022
- Diagnosed equipment issues, ensuring efficient operations and high customer satisfaction.
- Calibrated and aligned machinery, enhancing performance and meeting quality benchmarks.
- Assigned skilled personnel for repairs, optimizing maintenance processes.
- Inspected and identified wear in equipment, preventing potential malfunctions.
- Mentored junior technicians, fostering skill development and teamwork.
Pest Control Service Technician
Santa Barbara Pest Control
06.2016 - 02.2022
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Drove to customer residences and places of business to inspect for pests.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
Education
High School Diploma -
Santa Barbara Senior High School
Santa Barbara, CA06.2015
Spanish
Santa Barbara City College
Santa Barbara, CA07.2013
Skills
- Troubleshooting
- Technical Documentation
- Customer Service
- Report Writing
- Problem Identification
- Pest Management
- Safety Protocols
- Issue Analysis
- Goal oriented
- Client relations
- Call center experience
Languages
English (Native)
Spanish (Native)
Timeline
Debt Recovery Specialist
Continental Credit Control
02.2025 - Current
Chemical technician
Incora
09.2023 - 01.2025
TurboClean Technician
Mann Hummel
02.2022 - 09.2022
Pest Control Service Technician
Santa Barbara Pest Control
06.2016 - 02.2022
Spanish
Santa Barbara City College
High School Diploma -
Santa Barbara Senior High School