JASON SOTA
Bartlett,IL
Summary
Results-driven Debt Recovery Specialist with proven expertise in negotiation, problem-solving, and customer service. Demonstrated success in managing high-volume caseloads and improving recovery rates through effective communication and compliance.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Driven professional with extensive experience in debt recovery and logistics. Expertise in problem-solving and training new team members, ensuring compliance and efficiency. Committed to fostering strong teamwork and enhancing operational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Debt Recovery Specialist
ILLINOIS REPOSSESSION AGENCY INC
West Chicago, IL
05.2024 - Current
- Conducted thorough investigations to locate debtors and assess repayment capabilities.
- Negotiated payment plans with clients, ensuring compliance with regulatory requirements.
- Utilized collection software to track accounts and maintain accurate records of interactions.
- Collaborated with legal teams to initiate court proceedings for delinquent accounts when necessary.
- Maintained high volume of calls and met demands of busy and productive group.
- Assisted in training new team members on best practices in debt recovery processes.
Over the Road Truck Driver
TI AMO TRANSPORT INC
Bartlett, IL
06.2015 - 05.2024
- Delivered freight across multiple states, ensuring timely and safe transportation.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed route planning to optimize fuel efficiency and reduce delivery times.
- Maintained accurate logs of driving hours and cargo transported for regulatory compliance.
- Collaborated with dispatchers to coordinate pickups and deliveries effectively.
- Trained new drivers on company policies, safety protocols, and best practices.
- Implemented strategies for load optimization, improving overall transport efficiency.
- Resolved on-road issues proactively, ensuring minimal disruption to delivery schedules.
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
- Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
- Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
- Minimized downtime due to unforeseen circumstances by effectively adapting plans as needed during long-haul trips.
- Enhanced company''s public image by maintaining a clean and professional appearance both personally and with equipment while on the job.
- Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
- Reduced cargo damage incidents through secure load placement and proper tie-down techniques.
- Decreased time spent at weigh stations through meticulous attention to weight distribution guidelines during the loading process.
- Increased fuel efficiency through proper gear utilization and adherence to speed limits.
- Maximized vehicle performance with regular maintenance checks, identifying and resolving potential issues before they escalated.
- Contributed to a positive team environment by assisting fellow drivers with route planning, loading, unloading, and troubleshooting mechanical issues when necessary.
- Collaborated with warehouse teams to ensure seamless pickups and drop-offs of goods, streamlining overall supply chain operations.
- Strengthened safety measures by conducting thorough pre-trip inspections and following all federal regulations while on the road.
- Improved company reputation through courteous interactions with clients, vendors, and law enforcement officers while representing the organization on the road.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Supported business growth initiatives with reliable delivery services that fostered positive relationships between clients and management.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed routine maintenance on truck to keep in working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Answered roadside assistance calls for tows and other vehicle support.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Inspected load security and checked for damages.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
Over the Road Truck Driver
PRIME INC
Springfield, MO
05.2012 - 06.2015
- Delivered freight across multiple states, ensuring timely and safe transportation.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed route planning to optimize fuel efficiency and reduce delivery times.
- Maintained accurate logs of driving hours and cargo transported for regulatory compliance.
- Collaborated with dispatchers to coordinate pickups and deliveries effectively.
- Trained new drivers on company policies, safety protocols, and best practices.
- Implemented strategies for load optimization, improving overall transport efficiency.
- Resolved on-road issues proactively, ensuring minimal disruption to delivery schedules.
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
- Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
- Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
- Minimized downtime due to unforeseen circumstances by effectively adapting plans as needed during long-haul trips.
- Enhanced company''s public image by maintaining a clean and professional appearance both personally and with equipment while on the job.
- Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
- Reduced cargo damage incidents through secure load placement and proper tie-down techniques.
- Decreased time spent at weigh stations through meticulous attention to weight distribution guidelines during the loading process.
- Increased fuel efficiency through proper gear utilization and adherence to speed limits.
- Maximized vehicle performance with regular maintenance checks, identifying and resolving potential issues before they escalated.
- Contributed to a positive team environment by assisting fellow drivers with route planning, loading, unloading, and troubleshooting mechanical issues when necessary.
- Collaborated with warehouse teams to ensure seamless pickups and drop-offs of goods, streamlining overall supply chain operations.
- Strengthened safety measures by conducting thorough pre-trip inspections and following all federal regulations while on the road.
- Improved company reputation through courteous interactions with clients, vendors, and law enforcement officers while representing the organization on the road.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Supported business growth initiatives with reliable delivery services that fostered positive relationships between clients and management.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed routine maintenance on truck to keep in working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Inspected load security and checked for damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Education
High School Diploma -
SCHAUMBURG HIGH
Schaumburg, ILSkills
- Goal oriented
- Call center experience
- Customer research
- Proficiency in [software]
- Assertiveness
- Performance improvements
- Patience and persistence
- Stress tolerance
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Verbal and written communication
- Effective communication
- Decision-making
- Self motivation
- Computer literacy
- Goal setting
- Pleasant telephone demeanor
- Professionalism
- Time management abilities
Certification
- CDL A License - [MAY 2012-CURRENT]
Languages
English
Full Professional
Timeline
Debt Recovery Specialist
ILLINOIS REPOSSESSION AGENCY INC
05.2024 - Current
Over the Road Truck Driver
TI AMO TRANSPORT INC
06.2015 - 05.2024
Over the Road Truck Driver
PRIME INC
05.2012 - 06.2015
High School Diploma -
SCHAUMBURG HIGH