Debt Recovery Specialist
CCS Companies
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.