Giovanni Jean
Delray Beach,FL
Summary
Professional with strong background in social media strategy and content creation. Skilled in leveraging analytics to drive engagement and optimize campaigns. Known for fostering team collaboration and adaptability in fast-paced environments. Expertise includes digital marketing, community management, and brand development. Consistently delivers measurable results and enhances online presence.
A results-driven digital marketing professional with solid history in curating and managing social media campaigns. Known for enhancing online presence and fostering community engagement. Committed to teamwork and adaptable to changing trends, delivering consistent and reliable outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Debt Recovery Specialist
Global Recovery Solutions
04.2023 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
- Maintained accurate records of all collections efforts, providing transparency and aiding in informed decision-making processes.
Life Insurance Agent
Primerica
03.2020 - Current
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
Behavior Technician
Drug Abuse Foundation
07.2022 - 04.2023
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
Education
Social Media Marketing Specialist - Social Media Marketing
Palm Beach Code School
760 US-1, North Palm Beach, FL 3340806-2024
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL06-2020
Skills
- Goal oriented
- Call center experience
- Customer research
- Proficiency in Adobe Premier Pro & Cap Cut Video Editing
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Social media
- Content scheduling
- Social media and promotions
- Content development
- Social media strategy
- Photography and Videography
- Advertising
- Facebook, Instagram, Youtube
- Influencer marketing
- Brand awareness
- Content strategy
- Brand promotion
Accomplishments
- I grew brand awareness, subscriber count, followers, and overall views on the pages that I managed.
- Achieved 1,000 Subscribers by effectively helping manage my church's YouTube channel.
Certification
Social Media Marketing Specialist
Languages
Creole
Full Professional
Timeline
Debt Recovery Specialist
Global Recovery Solutions
04.2023 - Current
Behavior Technician
Drug Abuse Foundation
07.2022 - 04.2023
Life Insurance Agent
Primerica
03.2020 - Current
Social Media Marketing Specialist
Social Media Marketing Specialist - Social Media Marketing
Palm Beach Code School
High School Diploma -
Boynton Beach Community High School
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