Mallory Smith
Lexington,SC
Summary
Accomplished Store Manager with a proven track record at Starbucks, enhancing store operations and customer satisfaction. Expert in training and mentoring, with outstanding communication skills, I excel in multitasking and problem-solving. Successfully boosted employee retention by 30%, demonstrating strong leadership and recruitment abilities.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks
07.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training new store managers and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Starbucks Team Lead
Target Corporation
08.2018 - 07.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Receiving Team Member
Target Corporation
01.2017 - 08.2018
- Facilitated swift resolution of shipping-related disputes by providing clear documentation of all relevant details surrounding problematic orders.
- Supported warehouse optimization initiatives by identifying opportunities for process improvements in the receiving area.
- Maintained a clean and organized receiving area, ensuring smooth operations and easy access to products.
- Contributed to positive supplier relationships by maintaining open lines of communication regarding any issues with received shipments.
Barista Trainer
Target Corporation
08.2012 - 01.2017
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor of Science - Biology
University of South Carolina - Columbia
Columbia, SC06.2025
Skills
- Customer Service
- Training and mentoring
- Recruitment and hiring
- Store operations
- Outstanding communication skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Shipment Receiving
Accomplishments
- Starbucks Store Manager of the Quarter (Q3 2022)
- Starbucks Store Manager of the Year (2022)
- Trained eight successful new Starbucks Store Managers, including multiple Store Manager's of the Quarter.
- Supervised team of 30-60 staff members.
- Dual Managed multiple Starbucks locations.
- Assisted in successfully opening 8 new Starbucks locations.
Timeline
Store Manager
Starbucks
07.2019 - Current
Starbucks Team Lead
Target Corporation
08.2018 - 07.2019
Receiving Team Member
Target Corporation
01.2017 - 08.2018
Barista Trainer
Target Corporation
08.2012 - 01.2017
Bachelor of Science - Biology
University of South Carolina - Columbia