Mallory Striplin
Elkhorn,NE
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 15 years of experience in the insurance industry.
Overview
16
16
years of professional experience
Work History
Business Analysis Analyst- Underwriting Platform
Lincoln Financial Group
Omaha, Nebraska
05.2023 - Current
- Work with Underwriting & Product Stakeholders to build and develop business requirements for enhancements and well as state and federal mandated changes
- Create user acceptance testing (UAT) scripts; develop and executed UAT plan, supported testing as needed, and ensure proper organizational readiness within stated time frames
- Provide production support in terms of incident management, troubleshooting, escalations, problem resolution in a timely manner to business users
- Ensure that appropriate action was taken to investigate and resolve production incidents.
Consultant, Operational Initiatives
Lincoln Financial Group
Omaha, Nebraska
06.2022 - 05.2023
- Owned deliverables aligned to the MLP to DocsNet strategic initiative including business & operational readiness planning, such as creating FAQs, Inkling Updates, manager talking points, deployment communications to impacted users, leadership updates
- Serve as a subject matter expert for the STD & Leave Optimization re-engineering and Tiger Team 3.0 projects
- Actively participating in working sessions, providing insights on current state processes in the DocsNet application
- Consultant and provide guidance with initiatives owners on information needed for key decisions for aligned strategic initiatives.
Salesforce Business Analysis Analyst
Lincoln Financial Group
08.2021 - 06.2022
- Conducted meetings and facilitate collaborative discussions with stakeholders across the value chain for process mapping, requirement changes, and new functionality needs
- Served as a liaison between customers and team developers to overcome applications issues and maintain established business relationships
- Provided deployment, training, and change management support to business users.
Business Analysis Specialist- Administrative Platform
Lincoln Financial Group
01.2019 - 08.2021
- Collaborated with key internal stakeholders to provide detailed gap analysis, performed root causes analysis, and captured business needs by leveraging and applying knowledge of assigned areas
- Developed business requirements, create user acceptance testing (UAT) scripts, developed, and executed UAT plan, supported testing as needed, and ensure proper organizational readiness within stated time frames
- Project Converge Production Support Lead: Provided production support in terms of incident management, troubleshooting, escalations, problem resolution in a timely manner, and post implementation reviews
- Ensure that appropriate action was taken to investigate and resolve production incidents.
STD Claims Manager
01.2015 - 01.2019
- Managed the claims process for Short Term Disability ensuring accurate and timely claim management
- Fostered engaging customer relationships while managing competing priorities to ensure customer expectations were exceeded
- Monitored and evaluated overall metrics for team productivity and takes appropriate action to meet and exceed standards
- Identified process inefficiencies and cost reductions
- Developed and recommended mitigation plans
- Designed and implemented department training and professional development opportunities, including stretch assignments
- Utilized coaching sessions to provided feedback and aid in development of team members.
Senior STD Benefit Specialist
11.2013 - 01.2015
- Mentored team members and fostered employee development through claims education and best practice sharing
- Oversight of high value customers requiring exception processing
- Reviewed weekly reports and pending audits to ensure claims were handled correctly and within a timely manner
- Served a department SME, providing 'on the job' support and training for new Claims Examiners.
STD Benefit Specialist
04.2012 - 11.2013
- Investigated, evaluated, and determined Short Term Disability claims based on appropriate duration guidelines for National, Non-National, ATP, ASO and LLANY groups
- Facilitated effective transition of an STD claim to LTD, utilizing established procedures and resources
- Maintained high level of customer service, while consistently meeting the department's metrics.
Telephonic Benefit Specialist
09.2009 - 04.2012
- Investigated, evaluated, and determined Fast Track Short Term Disability claims based on appropriate duration guidelines
- Provided customer satisfaction in the resolution of claim-specific issues
- Trained and mentored new telephonic benefit specialists.
Customer Service Professional
06.2008 - 09.2009
- Provided customer service on inquiries regarding benefits for Dental, Disability and Life
- Interpreted claims to explain claim status, procedures, and provisions
- Researched policy requests utilizing the appropriate systems, contract language, and reference.
Education
Bachelor of Science - Business Administration
Wayne State College
Wayne05-2008
Skills
- Information Gathering
- Workflow Analysis
- Root Cause Analysis
- Documentation and Reporting
- System Analysis
- Process Improvements
- Strategic Planning
Timeline
Business Analysis Analyst- Underwriting Platform
Lincoln Financial Group
05.2023 - Current
Consultant, Operational Initiatives
Lincoln Financial Group
06.2022 - 05.2023
Salesforce Business Analysis Analyst
Lincoln Financial Group
08.2021 - 06.2022
Business Analysis Specialist- Administrative Platform
Lincoln Financial Group
01.2019 - 08.2021
STD Claims Manager
01.2015 - 01.2019
Senior STD Benefit Specialist
11.2013 - 01.2015
STD Benefit Specialist
04.2012 - 11.2013
Telephonic Benefit Specialist
09.2009 - 04.2012
Customer Service Professional
06.2008 - 09.2009
Bachelor of Science - Business Administration
Wayne State College
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