Raniesha Jenkins
Crowley,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Analyst, Business Analysis and Insights
Walmart.com
Fort Worth, TX
03.2021 - Current
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Maintained accurate records of all data collected during analysis processes.
- Created reports, presentations, and other documentation for stakeholders.
- Provided recommendations based on data analysis results.
- Documented procedures for performing tasks such as data collection and manipulation.
CUSTOMER SERVICE RESOLUTION SPECIALIST
Walmart.com
Fort Worth, TX
05.2019 - Current
- Received customer inquiries and complaints via telephone, email, and online chat.
- Researched customer service issues to identify root causes and determine appropriate resolutions.
- Analyzed customer feedback to develop strategies for improving customer service experience.
- Collaborated with other departments to ensure resolution of complex customer service issues.
- Established trust through effective communication and follow-up on customer requests and concerns.
Senior Business Banking Specialist
Jpmorgan Chase
Arlington, TX
08.2015 - 05.2019
- Performed annual reviews of existing customer portfolios, identifying any areas of non-compliance or risk management concerns.
- Participated in team meetings providing input into product development initiatives or process improvements.
- Provided guidance to customers on the best products and services available to meet their financial goals.
- Ensured that customer service standards were met at all times when dealing with clients.
Education
HIGH SCHOOL DIPLOMA -
Dunbar High School
Skills
- Information Gathering
- Trend Modeling
- BI Dashboards
- Root Cause Analysis
- Data Processing
- Excel Proficiency
- Data Research and Validation
- Bookkeeping
- Relationship Management
- Account Monitoring
- Financial Planning
- Cash Balancing
- Customer Service
- De-Escalation Techniques
- Employee Coaching
Timeline
Analyst, Business Analysis and Insights
Walmart.com
03.2021 - Current
CUSTOMER SERVICE RESOLUTION SPECIALIST
Walmart.com
05.2019 - Current
Senior Business Banking Specialist
Jpmorgan Chase
08.2015 - 05.2019
HIGH SCHOOL DIPLOMA -
Dunbar High School
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