Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mallory Wheeler

Mallory Wheeler

Athens,GA

Summary

Motivated and detail-oriented professional with a strong background in creative writing and communications. Seeking an administrative role bolstered by four years of experience in customer service and sales. Eager to embrace new challenges and contribute to team success.

Overview

6
6
years of professional experience

Work History

Service Specialist I - Driver Help Desk

Wayfair
08.2022 - 08.2024
  • Provided patient and timely phone support to home delivery drivers
  • Concurrently monitored routes and communication channels for warehouses
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.

Sales Consultant

Daisy Boutique
07.2021 - 08.2022
  • Boosted fashion sales through dynamic trend analysis and personalized client consultations
  • Ensured product availability by coordinating restocking processes
  • Fostered strong customer relationships, driving repeat business.

Sales Associate

Cato Fashions
05.2018 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - English

Georgia College & State University
Milledgeville, GA
05.2021

Skills

  • Customer relations
  • Creative writing
  • Microsoft Office
  • Content creation
  • Adobe Creative Suite
  • Proofreading
  • Web Design
  • Social Media
  • Google Workspace
  • WordPress

Accomplishments

    Margaret Harvin Wilson Writing Award

    April 2020

    Awarded 2nd place in university-wide writing contest.

    Margaret Harvin Wilson Writing Award

    April 2019

    Awarded 1st place in university-wide writing contest.

Timeline

Service Specialist I - Driver Help Desk

Wayfair
08.2022 - 08.2024

Sales Consultant

Daisy Boutique
07.2021 - 08.2022

Sales Associate

Cato Fashions
05.2018 - 08.2018

Bachelor of Arts - English

Georgia College & State University

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Mallory Wheeler