Malon Jones
Summary
Compassionate and dependable Patient Care Technician with hands-on experience supporting patients in behavioral health and psychiatric settings. Skilled in patient safety monitoring, crisis intervention support, and therapeutic communication while maintaining a calm and professional presence in high-stress environments.
Dedicated to promoting patient dignity, safety, and emotional stabilization through trauma-informed, team-based care.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Behavioral Health Technician
Oceans Behavioral Hospital
04.2025 - Current
- Provided direct care and continuous observation for patients experiencing acute psychiatric and behavioral health crises.
- Assisted nursing staff with maintaining a safe therapeutic environment for patients with mental health disorders, substance use conditions, and behavioral disturbances.
- Supported implementation of behavioral intervention plans while promoting patient dignity and emotional stabilization.
- Monitored patients under suicide precautions, elopement risk, and high-risk behavioral observation levels
- Utilized verbal de-escalation techniques to reduce agitation and prevent escalation of aggressive behaviors
- Assisted clinical staff during emergency situations following facility restraint and safety protocols.
- Accurately documented patient behaviors, mood changes, and incidents in accordance with facility and legal standards.
- Obtained and recorded vital signs and reported abnormal findings promptly to nursing staff?
- Maintained professional boundaries while building therapeutic rapport with diverse patient populations.
- Collaborated with nurses, providers, and multidisciplinary teams to support individualized patient care plans.
Mental Health Technician
Oydessy house Louisiana
05.2024 - 03.2025
- Monitored patient behavior and reported changes to healthcare professionals.
- Assisted in implementing therapeutic programs and activities for patients.
- Documented patient interactions and maintained accurate health records.
- Collaborated with a multidisciplinary team to develop treatment plans.
- Provided support during crisis interventions and de-escalation efforts.
- Educated patients on coping strategies and mental health resources.
- Ensured a safe and clean environment for patients at all times.
Shift Lead
CVS Pharmacy
02.2022 - 03.2024
- Trained new staff on customer service standards and pharmacy protocols.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, coordinating product orders and stock rotation.
- Assisted in resolving customer complaints, promoting a positive shopping experience.
- Scheduled employee shifts to optimize coverage during peak hours.
- Conducted regular audits to maintain store cleanliness and organization standards.
- Collaborated with management to implement process improvements for efficiency.
- Supported the pharmacy team in maintaining accurate prescription records and documentation.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Mental Health Technician
Lcmc Health
02.2021 - 03.2022
- Monitored patient behavior and reported changes to healthcare professionals.
- Assisted in implementing therapeutic programs and activities for patients.
- Documented patient interactions and maintained accurate health records.
Education
EKG Tech - PCT - Patient Care Technician
Nunez Community College
08.2025 - 02.2026
Walter L. Cohen.
Skills
- Patient care
- Mental health support
- Therapeutic communication
- Crisis intervention
- Behavioral observation
- Data documentation
- Training and coaching
- Time management
- Conflict resolution
- Family support services
- Empathy and compassion
- Behavioral control
- Nursing intervention adjustment
Certification
- EKG Certified
- CPR Certified
Timeline
EKG Tech - PCT - Patient Care Technician
Nunez Community College
08.2025 - 02.2026
Behavioral Health Technician
Oceans Behavioral Hospital
04.2025 - Current
Mental Health Technician
Oydessy house Louisiana
05.2024 - 03.2025
Shift Lead
CVS Pharmacy
02.2022 - 03.2024
Mental Health Technician
Lcmc Health
02.2021 - 03.2022
Walter L. Cohen.