Malonda Young

Managing financial and operational goals for Overnight Merchandising, tire bay, receiving department, gas station, and online ordering.

• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
• Merchandising and display to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Inventory control, maintaining quality of products.

Managing Cashier, membership, asset protection, and online ordering. Monitoring POS systems, cash office procedures, membership goals, auditing and coaching best practice procedures.

• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping and security.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Maintained strong customer relations and effective customer service standards.
• Prepared weekly employee work schedules to meet operational needs.
• Evaluated employee performance and made recommendations for improvements.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Recruited, interviewed, and hired employees and implemented and mentoring program to promote positive feedback and engagement.
• Trained team members in successful strategies to meet operational and sales targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Schedule writing for a team of 50+ employees to meet department needs

Coaching and developing associates on standard operating procedures of customer checkout. Providing customers with overall satisfaction.

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Managed department schedules to maximize coverage during peak hours.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.