Malonnie Bean
Dallas
Summary
Detail-oriented Accounting Professional experienced in customer service, data entry, and financial processes. Developed analytical and communication skills in fast-paced environments, managing accurate records and resolving discrepancies efficiently. Focused on leveraging customer service expertise to enhance bookkeeping capabilities and deliver impactful results.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Collections Representative
Vervent
Sioux Falls
12.2023 - 09.2024
- Manage Collections: Oversee the collection of outstanding credit card payments, ensuring timely and accurate payments from customers.
- Customer Communication: Engaged with customers via phone, email, and written correspondence to follow up on overdue accounts and resolve payment issues, enhancing customer relationships.
- Dispute Resolution: Investigate and resolve payment disputes or discrepancies to facilitate prompt resolution and maintain positive customer relationships.
- Utilize ACI Payments: Use ACI Payments software to process payments, manage payment schedules, and track transaction statuses.
- Account Reconciliation: Reconciled customer accounts and verified payment amounts to resolve discrepancies using ACI’s reporting and reconciliation tools, ensuring accuracy in financial records.
- Record Keeping: Maintain accurate and up-to-date records of all collection activities and customer interactions.
- Reporting: Generated and analyzed reports on accounts receivable status and collection progress using ACI’s reporting features, providing insights for strategic decision-making.
- Collaboration: Work closely with the accounting and finance teams to ensure smooth integration of payment processing and financial reporting.
AP/AR Collections Specialist
Hogans Bail Bonds
Houston
01.2023 - 11.2023
- Accounts Payable Management: Process and manage incoming invoices, ensuring accurate and timely payments to vendors and service providers.
- Accounts Receivable Management: Oversaw collection of outstanding bail bond payments, tracking and following up on overdue accounts to ensure timely resolution.
- Payment Processing: Utilize financial software to process payments, reconcile accounts, and update records for both payables and receivables.
- Customer Communication: Contacted clients and bail bond agents about overdue payments, negotiated payment arrangements, and resolved payment disputes to maintain positive client relationships.
- Customer Service: Delivered service to clients and vendors by addressing inquiries, resolving issues, and promoting a positive experience.
Live Chat Agent
Amazon
Houston
02.2022 - 12.2022
- Enhancing customer satisfaction was achieved through the prompt addressing of inquiries and resolution of issues, prioritizing timely and effective solutions. Communication for clients was streamlined by leveraging chat tools and resources efficiently, facilitating seamless interactions and quick resolutions. Sales revenue experienced a boost through the implementation of persuasive product recommendations tailored to individual customer needs, enhancing their shopping experience and driving sales. Maintaining high-quality standards remained a priority, ensuring accuracy and professionalism in all written communications, thus upholding the integrity of the brand and fostering trust with customers.
- Handled customer inquiries with accuracy and efficiency in a fast-paced environment.
Associate Chat Representative
MC Center Solutions
Houston
02.2021 - 01.2022
- Ensured accurate and reliable customer records by carefully reviewing and updating data in spreadsheets and databases, maintaining consistency across all systems. • Strengthened team performance by training new representatives on chat systems, data procedures, and customer interaction best practices, fostering confidence and efficiency. • Boosted productivity by streamlining workflows through keyboard shortcuts and customized tools, enabling faster responses and improved service turnaround times.
- Supported the rollout of a new CRM system, enhancing data organization and enabling more efficient, customer-focused communication.
- Delivered prompt and accurate responses to customer inquiries via chat platform.
Education
Associate of Science - Associate of Science in Nursing
National University
La Jolla, CA06-2028
High School Diploma -
Taylor High School
Houston, TX05-2022
Skills
- Payment processing
- Account reconciliation
- Data entry
- Communication skills
- Conflict resolution
- 10 key- touch
- Microsoft Office 365
- Excel (Pivot Tables/ VLOOKUPS)
- Communication skills
- Inside Sales
- ACI
- Microsoft Outlook
- Bookkeeping/Data Entry
- B2B/B2C
- Organizational Skills
- Heavy Collections
- QuickBooks Online
- Invoice processing
- Accounts monitoring
- Debt collection
- Payment plan management
- Customer service support
- Accounts receivable
- Claims processing
- Collections
- Data inputting
Timeline
Accounts Receivable Collections Representative
Vervent
12.2023 - 09.2024
AP/AR Collections Specialist
Hogans Bail Bonds
01.2023 - 11.2023
Live Chat Agent
Amazon
02.2022 - 12.2022
Associate Chat Representative
MC Center Solutions
02.2021 - 01.2022
Associate of Science - Associate of Science in Nursing
National University
High School Diploma -
Taylor High School