Malori Kubal
Rogers,AR
Summary
Motivated Applied Nutrition and Health Student with leadership experience in fast-paced customer service environments. Proven ability to supervise teams, train employees, manage daily operations, and deliver exceptional customer experiences. Strong communication, problem-soling, and organizational skills with a passion for health, wellness, and future leadership opportunities in the nutrition field.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2025 - Current
- Supervise daily store operations and lead a team of baristas during high-volume shifts.
- Train and coach new employees on company standards, food safety, and beverage preparation.
- Foster a positive team environment through communication, motivation, and leadership
- Resolve customer concerns professionally to ensure positive guest experience.
- Delegate tasks and coordinate workflow to maintain efficiency and excellent customer service.
Co-Manager/ Event Manager
Joyhouse Coffee
03.2024 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Shift Lead/Trainer
7Brew Coffee
05.2021 - 06.2024
- Monitored customer feedback to improve barista performance and customer service.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Traveled 3-4 weeks at a time to help open up new stands and train new Baristas and Shift Leads.
Customer Service
J's Hallmark
08.2020 - 05.2021
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Applied Nutrition And Health
Arizona State University
Tempe, AZ07-2027
High School Diploma -
Bentonville High School
Bentonville, AR05-2022
Skills
- Leadership
- Team management
- Training and mentoring
- Conflict resolution
- Time management
- Food safety and Sanitation
- Organizational skills
- Problem solving
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Co-Manager/ Event Manager
Joyhouse Coffee
03.2024 - Current
Shift Lead/Trainer
7Brew Coffee
05.2021 - 06.2024
Customer Service
J's Hallmark
08.2020 - 05.2021
Bachelor of Science - Applied Nutrition And Health
Arizona State University
High School Diploma -
Bentonville High School
Linkedin Profile
https://www.linkedin.com/in/malori-kubal-8920623b3/