Resourceful and detail-oriented professional with extensive experience in customer service, operations management, and personnel supervision. Proven ability to lead teams, coordinate complex schedules, and maintain accurate records while ensuring compliance with organizational policies and regulations. Completed advanced Aviation Resource Management 7-Level training, gaining expertise in leadership, process improvement, and high-pressure decision-making. Skilled in problem-solving, communication, and process optimization, with a strong track record of enhancing efficiency, fostering team development, and delivering exceptional results. Adept at translating military and financial services experience into civilian management, administrative, and operational roles.