Malorie McKenzie
Sacramento,CA
Summary
Accomplished District Manager with a proven track record at Spirit Halloween Super Store, enhancing territory growth through strategic planning and staff management. Expert in multi-unit management and customer relations, achieving significant process improvements and high satisfaction levels. Skilled in both staff recruitment and visual merchandising trends, demonstrating exceptional attention to detail and leadership abilities.
Overview
5
5
years of professional experience
Work History
District Manager
Spirit Halloween Super Store
Sacramento, CA
09.2019 - 11.2024
- Fostered collaborative environment among team members and leaders.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Identified opportunities for process improvement across multiple locations within the district.
- Oversaw regional and local sales managers and staff.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Created and maintained productive relationships with key stakeholders in the district.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
Material Handler
Siemens
Sacramento, CA
02.2022 - 07.2022
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Key Holder
Tuesday Morning
Sacramento, CA
11.2019 - 06.2020
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Handled customer inquiries and complaints with professionalism and patience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
Education
Communications
Sacramento City College
Sacramento, CASkills
- Fixture placement
- Stock replenishment
- Visual display installations
- Plan-o-gram implementation
- POS
- Merchandising trends
- Product recovery
- Stock control
- Multi-unit management
- Attention to detail
- Strategic planning
- Productivity improvements
- Staff supervision
- Sales reporting
- Customer relations
- Staff management
- Staff recruiting
- OSHA compliance
- Freight counts
- Pallet construction
- Palletizing
- Incident logging
- Hand-eye coordination
- Material packaging
- Bill of lading
- Staging and sorting
- Material sourcing and distribution
- General laborer
- Loading and unloading
- Cash oversight
- Loss prevention
- Opening and closing procedures
- Money handling
Timeline
Material Handler
Siemens
02.2022 - 07.2022
Key Holder
Tuesday Morning
11.2019 - 06.2020
District Manager
Spirit Halloween Super Store
09.2019 - 11.2024
Communications
Sacramento City College
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