Malorie Orr
Jenni Kayne
Las Vegas,NV
1
Certification
7
years of professional experience
Inventory Control Lead with a focus on inventory accuracy, discrepancy resolution, and process improvement in warehouse operations. Leads audits of 10+ inventory records per month, coordinates 2 physical inventories per year, and data entry with an eye toward reducing stock errors and supporting cost savings. Trains and coaches inventory control staff to improve productivity and keep counts reliable.
Work History
Inventory Control Lead & Wholesale Operations Mngr
4 Years- Identified and implemented continuous improvement opportunities in inventory control process, enhancing accuracy rates and achieving cost savings.
- Resolved discrepancies in inventory records through thorough investigation and collaboration with relevant departments, addressing underlying issues effectively.
- Enhanced team productivity through effective training, coaching, and performance management of inventory control staff members.
- Played an essential role in successful annual physical inventories by coordinating logistics, scheduling personnel shifts, and overseeing accurate counting procedures.
- Led cross-functional initiatives to enhance product availability and minimize discrepancies.
- Collaborated closely with purchasing department to maintain appropriate stock levels for all products while reducing excess inventory costs.
- Hired, managed, developed, and trained staff while establishing and monitoring goals, conducting performance reviews, and administering salaries.
- Oversaw inventory accuracy through regular audits and cycle counts.
- Developed and implemented streamlined processes for inventory tracking and management.
Server
6 Months- Managed multiple tables simultaneously, ensuring high service quality during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Gaming restaurant with social relevancy and intentionality.
Server
8 Months- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported needs of 2- person wait staff who attended to specific needs of countless customers daily for Gaming & Family restaurant with social relevancy and intentionality.
E-Commerce Clerk /Online Grocery Associate
1 Year 5 Months- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Managed a team of customer service representatives to handle inquiries promptly and professionally, resulting in improved customer retention rates.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
Call Center Representative
7 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High School Diploma
Skills
Warehouse Operations Process Knowledge
Stock Rotation
Pallet jack proficiency
Product Identification
Barcode Scanning
Transaction Investigation
Inventory Audits
Discrepancy Resolution
Training and Coaching
Process Improvement
Performance Management
Cycle Counting
Demand Forecasting
Purchase Order Processing - Reviewing
Discrepancy Verification & Call- Outs
Proficient use of Warehouse Management Systems - NetSuite
MS Excel
SharePoint
MS Word
RF Smart Token Client
RF Smart Shipping.
Certification
Lean Six Sigma White Belt
Timeline
Inventory Control Lead & Wholesale Operations Mngr
Jenni Kayne
08.2022 - CurrentRead More
Server
Al's Garage
03.2022 - 09.2022Read More
Server
Sago's Tavern
07.2021 - 03.2022Read More
E-Commerce Clerk /Online Grocery Associate
Smith's Food & Drug Stores
03.2020 - 08.2021Read More
Call Center Representative
Alorica
07.2019 - 02.2020Read More
County of San Bernardino
High School Diploma
Read More