Malory Neumann
Lansing,MI
Summary
Dynamic customer service professional with a proven track record at Jackson National Life Insurance Co. Skilled in problem-solving and communication, I excel in fast-paced environments, ensuring world-class service. Adaptable and dependable, I thrive in team settings while maintaining strict confidentiality and compliance with regulations.
Overview
12
12
years of professional experience
Work History
Customer Care Center II
Jackson National Life Insurance Co.
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written, in a multitude of ways.
- Oversaw daily operations, ensuring the timely completion of tasks and adherence to company policies and procedures.
- Serviced Web Help calls with customers of various ages.
- Serviced Key Account Clients to ensure they received world-class service.
Customer Service Representative & HR Assistance
Michigan Plumbing
03.2021 - 12.2022
- Responded to customer requests for services and company information.
- HR Assistance duties.
- Logged all employee attendance and time off requests.
- Coordinator for all preventive maintenance appointments.
- Assistant Dispatcher.
- Documented and filed away all callback requests.
- Tracked weekly spiffs.
Medical Receptionist Temp
Kelly Services
09.2020 - 09.2021
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete the necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Sending patient information referrals to another healthcare provider.
Patient Access Representative II
McLaren Greater Lansing
08.2019 - 09.2020
- Set, cancel, and rescheduled patient appointments.
- Made copay payments through I-Payx using cash, check, or debit/credit cards.
- Coordinator for all incoming patient referrals for necessary medical intervention.
- Interacted with patients at check-in and check-out.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Administrative Assistant Temp
Family Medicine of Michigan - Dermatology
02.2019 - 07.2019
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Registered new and existing patients' charts into the EMR system.
- Sent the patient's information to another healthcare provider.
- Set appointments with Pharmaceutical Reps to meet with the physician in the office.
Medical Administrative Assistant Externship
Lansing Institute of Urology
11.2018 - 01.2019
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Sent over patient information to another healthcare provider.
- Processed patients' old X-rays into the EMR system and properly disposed of them.
- Completed quality control checks for the laboratory.
- Obtained surgery clearance packets and sent them to patients.
Level 2 Sewer
Peckham Inc.
11.2014 - 02.2017
- Sewed Military clothing while maintaining quality control of the product.
- Kept a clean workspace to ensure the quality of the products being produced.
- Maintained a faster-than-average working pace to maintain daily quotas.
Food Preparation, Customer Service
McDonald's
05.2013 - 10.2014
- Cooked and prepared food for customers.
- Greeted customers with a kind and courteous attitude.
- Accurately obtained customers' orders.
- Maintained a clean kitchen and dining area for the restaurant.
Education
Associate of Applied Science - Medical Coding And Billing & Office Administration
Ross Medical Education Center
Lansing, MI01-2019
High School Diploma -
Portland High School
Portland, MI06-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Verbal communication
- Dependable and responsible
Timeline
Customer Care Center II
Jackson National Life Insurance Co.
02.2023 - Current
Customer Service Representative & HR Assistance
Michigan Plumbing
03.2021 - 12.2022
Medical Receptionist Temp
Kelly Services
09.2020 - 09.2021
Patient Access Representative II
McLaren Greater Lansing
08.2019 - 09.2020
Medical Administrative Assistant Temp
Family Medicine of Michigan - Dermatology
02.2019 - 07.2019
Medical Administrative Assistant Externship
Lansing Institute of Urology
11.2018 - 01.2019
Level 2 Sewer
Peckham Inc.
11.2014 - 02.2017
Food Preparation, Customer Service
McDonald's
05.2013 - 10.2014
Associate of Applied Science - Medical Coding And Billing & Office Administration
Ross Medical Education Center
High School Diploma -
Portland High School
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