Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malthi Durgam

Sr Project Manager

Summary

Accomplished Sr Scrum Master and Business Analyst with a proven track record, adept in Agile coaching and servant leadership. Excelled in integrating teams and systems, enhancing operational efficiency, and leading cross-functional squads. Skilled in requirements analysis and stakeholder management, significantly improving project delivery and user training strategies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr Scrum Master

American Airlines
Dallas, Fort Worth Area
03.2016 - Current
  • Worked as a Sr Scrum Master across various products and teams at American Airlines
  • The projects involved integration of LUS and LAA Flight Attendants into Single Flight Operational system
  • Focused and worked with Optimization team in updating the Crew bidding system with the current Flight Attendant Contract
  • Meeting with the business and product owner in reference to the new process implementation and document the new changes based on the FA contract
  • Negotiating and discussing new contractual requirement implementation with Flight attendant unions, Crew planning team and application teams
  • Documented BRD and FRD after gathering useful detailed requirements from the stakeholders, technical team, and the end users of the system
  • Performed in-depth analysis of the current parameters of the bidding system and created documentation for implementing the new business logic to meet contractual requirements
  • Expertise in reviewing Test Procedures, creating Test plans, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT)
  • Actively involved in go live activities - planning and facilitated user training sessions and UAT Testing, create training materials and user manuals that support the application
  • Managed and led squads in Agile, Kanban and SAFe methodologies with backlog, facilitation and stakeholder management
  • Authored project documents such as Vision Document, Requirements Management Plan and Project Documentation
  • Conducted Root Cause analysis by using the 5 whys method for identifying issues, analyzing, and implementing solutions
  • Recommend the need for revisions to existing material or the creation of new materials in a SAFe agile framework
  • To develop training strategy and plan, design training curriculum and content, support training delivery by 'Train-the-Trainer' method
  • Involved in all phases of Software development life cycle SDLC using Agile Scrum methodology and Rational Unified Process RUP
  • Documented business logic and used cases for the intended system
  • Perform requirements traceability (RTM) and manage changes for the application and system
  • Assigned as Business Process Analyst for the current and future PBS and TBS system using Orbus software and tool

Business Analyst

Wizards of the Coast
Seattle, WA
05.2015 - 02.2016
  • Worked as a Sr Business Analyst for one of the main products called Magic the gathering online (MTGO)
  • The project involves working with MTGO team to update their website page and application to stop transporting encrypted credit card data through the MTGO servers and meet PCI compliance
  • Meeting with business users and defining functional business requirements
  • Produced various non functional requirements as per company standards
  • Documented BRD after gathering useful detailed requirements from the stakeholders, technical team, and the end users of the system
  • Performed in-depth analysis of the system’s organizational structure, services and processes, authored project documents such as Vision Document, Requirements Management Plan and Project Documentation
  • Documented Use Cases for the intended system
  • Performed requirements traceability (RTM) and managed changes for the application till the length of the project
  • Used SDLC methodology, and managed the iterative cycles through an effective project plan created using MS Project
  • Participated in regular meetings with Product Management, IT and Business Partners to facilitate the understanding and implementation of requirements in development environment
  • Responsible to liaison between technical and business teams for meeting customer requirements such as documenting errors and incorporating business enhancements, on a scheduled basis
  • Assisted in Risk Analysis and authored a Risk Management Plan
  • Involved in creation of training manuals and in delivering user training

Business Analyst

Johnson & Johnson
Raritan, NJ
04.2014 - 04.2015
  • Worked as a Business Analyst for the website re-designing project for one of the leading brands of the customer
  • The customer’s nature of business involved multiple brands that span across pharma, medical devices, and Consumer goods
  • Meeting with business users and defining functional business requirements
  • Performed in-depth analysis of the system’s organizational structure, services and processes, authored project documents such as Vision Document, Requirements Management Plan and Project Documentation
  • Documented Use Cases for the intended system
  • Performed requirements traceability (RTM) and managed changes for the application till the length of the project
  • Actively involved as a member of the Change Management Board and documented all the change requests
  • Represented the technical writers in the corporate Quality Assurance task force to develop new quality measures for the Technical Publication division
  • Documented current and future state workflows for Presale and Renewal for all lines of business
  • Responsible to liaison between technical and business teams for meeting customer requirements such as documenting errors and incorporating software enhancements, on a scheduled basis

Education

MBA -

Embry-Riddle Aeronautical University
USA
08.2014

Master of Science - Aviation Management

University of Griffith
Australia
07.2010

Bachelor of Commerce -

University of Mumbai
06.2006

Skills

  • Agile coaching
  • Coaching and mentoring
  • Team facilitation
  • Servant leadership
  • Release planning
  • Retrospective analysis

Certification

  • CSM
  • CSPM/PO
  • SAFe CSM

Timeline

Sr Scrum Master

American Airlines
03.2016 - Current

Business Analyst

Wizards of the Coast
05.2015 - 02.2016

Business Analyst

Johnson & Johnson
04.2014 - 04.2015

MBA -

Embry-Riddle Aeronautical University

Master of Science - Aviation Management

University of Griffith

Bachelor of Commerce -

University of Mumbai

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Malthi DurgamSr Project Manager