Seasoned Scrum Master with a proven track record in leading cross-functional teams to deliver high-quality software solutions with agile. Expert in coaching teams on Agile best practices, facilitating Scrum ceremonies, and driving continuous improvement. Adept in effective communication and stakeholder collaboration, I excel in aligning project scope, timelines, and quality standards to ensure successful outcomes. My commitment to servant leadership fosters a collaborative, innovative environment, encouraging team growth and high performance."
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Scrum Master
Credit One Bank
12.2021 - 01.2024
Assisted product owners in Managing and prioritizing product backlog and supported Scrum framework for bi-weekly sprint releases
Empowered my teams to make system and process improvements captured in sprint retrospective meetings and switching up retro formats to keep teams engaged and effective
Mentored and coached team members to ensure short-term tasks are successful while continually developing their skills and meeting timely deliverables
Coached and mentored business managers, Product Owners, and Developers with regards to the application of Agile practices and scrum values
Coached and guided teams on improving productivity and efficiency through better story/feature structure, definition of done when criteria, and story point estimation
Designed and trained the teams on JIRA, along with creating JIRA dashboard that provided visibility at the individual team and program levels.
Partnered with Agile coaches and leadership to build collaborative teams, implement programs that promote best practices, and evangelize Agile leading to 90% organization-wide Agile adoption.
Promoted and shared common Agile practices, support the development of automated processes, facilitate retrospectives for process improvement ideas, and maintain relevant metrics for efficient workflow.
Scrum Master
Stations Casinos
04.2016 - 08.2021
Coached technical teams within the Scrum principles, to deliver high-quality features for its product
Supported 2 development teams in optimizing their workflow, fostering effective communication, and promoting a culture of continuous learning and improvement.
Facilitated daily stand-ups, sprint planning, demos, retrospectives, team working agreements, along with other agile ceremonies
Collaborated closely with stakeholders to understand their requirements, priorities, and feedback, and effectively communicating progress and outcomes to build trust and maintain alignment.
Facilitated working sessions with Business Line partners, Product, UX, UI, API and AEM teams to align on product design decisions
Work closely with stakeholders, product owners, and other teams to align on priorities, requirements, and dependencies. Ensured that the team's work is aligned with business goals and customer needs.
Project Manager
UnitedHealth Group
03.2015 - 04.2016
Project manager for United Healthacare new HR portal to optimize employee onboarding , benefits management and time tracking.
Ensured HR projects adhere to legal and regulatory requirements, particularly in areas such as data privacy and employee relations.
Collaborated with vendors and external partners to ensure the smooth execution of HR projects, including contract negotiations and performance monitoring.
Facilitated communication for change management strategies to support the adoption of new HR processes, policies, or technologies among employees.
Utilize HR metrics and data to assess project impact, measure success, and make data-driven decisions for continuous improvement.
Maintained detailed project documentation, including project plans, meeting minutes, status reports, and relevant records.
Social Worker & Healthcare Coordinator
State Of Nevada Department Of Health & Human Servi
01.2013 - 02.2015
Completed clients’ social service assessments to facilitate TANF (Temporary Assistance for Needy Families) approval. Assessments include Psycho-Social Assessments, Substance Abuse Assessments, Learning Needs Assessments, Domestic Violence Assessments, Minor Parent Assessments, etc.
Assisted clients in developing SMART goals and PRP (Personal Responsibility Plans) intended to aide and motivate each client and their household toward the long-term objective of becoming self-sufficient.
Provided short and long-term case management with the use of NOMADS (Nevada Operations of Multi-Automated Data Systems), OASIS (Online Automated Self-Sufficiency Information System), and other data systems. Maintain monthly client contact by conducting initial and subsequent home visits to be documented into established tracking systems monthly to be used to make appropriate referrals as needed.
Maintained a working knowledge of Nevada Welfare policies and procedures as dictated by Nevada Revised Statutes
Provide short and long-term case management with the use of NOMADS (Nevada Operations of Multi-Automated Data Systems), MMIS (Medicaid Management Information System), and RxCLAIM data systems.
Assist Medicaid recipients in need of health care related services by making referrals to community resources.
Provide documentation of findings and case management for families served with the use of the UNITY (Unified Nevada Information Technology for Youth) data system
Education
Scrum Master -
PSM 1 - undefined
Certified Scrum Master (CSM) - undefined
SAFe Scrum Master (SSM - undefined
Bachelor of Science - Social Work
University of Social Work
Reno, NV
Skills
Scrum master
SAFe
Kanban
Agile coaching
Release management
Conflict resolution
Capacity planning
Project scheduling
Project process documentation
Quality management
Software Development
Program management
Project risk management
Client relations & presentations
Requirements Analysis
ROI Analysis
Business Analysis
Great communication
Team building &mentoring
Agile trainer
Strategic planning
Product Owner
Agile governance
Backlog management
Continuous improvement
Retrospective Facilitation
OKR formulation
PI Planning
Certification
PMP -Project Management Professional
PSM - Professional Scrum Master 1
SSM - SAFe 6 Scrum Master
Timeline
Sr Scrum Master
Credit One Bank
12.2021 - 01.2024
Scrum Master
Stations Casinos
04.2016 - 08.2021
Project Manager
UnitedHealth Group
03.2015 - 04.2016
Social Worker & Healthcare Coordinator
State Of Nevada Department Of Health & Human Servi