Malva Palacio-Grant
Los Angeles,USA
Summary
Experienced Phlebotomy Technician proficient in routine blood drawing procedures using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles with precision. Committed to maintaining the highest quality standards in the collection, labeling, and processing of samples and specimens to ensure accurate results and patient safety. Skilled in creating a calm and reassuring environment for patients, enhancing their experience during procedures. Actively pursuing professional development to stay updated with industry advancements and best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician
One Stop Urgent Care and Family Services
09.2025 - 09.2025
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Medroom Manager
VISTA DEL MAR SENIOR LIVING
03.2022 - 03.2025
- Oversaw daily operations of medication room and scheduled 14 medication technicians monthly.
- Collaborated with healthcare professionals to coordinate treatments and interventions for residents.
- Maintained accurate documentation of residents' medical histories and treatment plans in compliance with regulations.
- Provided ongoing training on lifting techniques, medication administration, and emergency response procedures.
- Conducted regular audits to ensure compliance with state regulations for resident care facilities.
- Led interdisciplinary team meetings to review individual resident cases and address concerns.
- Responded to emergencies involving residents by strictly following established protocols.
- Implemented electronic medication management system to enhance efficiency and reduce errors.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
Lead Medication Technician
Oakmont Senior Living
07.2021 - 03.2022
- Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules.
- Maintained detailed records of medication administration, documenting any changes or reactions observed.
- Collaborated with the healthcare team to review and update patient medication profiles, identifying potential drug interactions or contraindications.
- Assisted in the ordering and stocking of medications and supplies, ensuring availability for timely administration.
- Monitored patients for adverse reactions or side effects following medication administration, promptly reporting any concerns to the healthcare provider.
- Followed established protocols for handling controlled substances and maintaining accurate inventory records.
- Collaborated with pharmacy staff to resolve any issues related to prescription orders or refills.
- Participated in ongoing training programs to stay updated on new medications, dosage forms, and best practices
- Worked closely with nurses and other healthcare professionals as part of a multidisciplinary team
- Demonstrated strong attention to detail when preparing medications according to physician orders
- Closely monitored expiration dates of medications stored within the facility's inventory system
- Informed physicians about any observed changes in a patient's condition that may require adjustment of their prescribed medications
- Achieved XX% accuracy rate when verifying prescriptions against physician orders
- Provided emotional support to patients during medication administration, ensuring a compassionate and caring environment
- Collaborated with pharmacy team members on special projects as assigned.
Memory Care Coordinator / Medication Technician
Terazza Court
12.2019 - 07.2021
- Encouraged family members to participate in their loved ones' care plan through visits, phone calls, emails.
- Adhered strictly to policies and procedures designed by Memory Care Facility management team.
- Provided compassionate companionship during times of distress or confusion due to memory impairment issues.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Educated families on the types of services available for their loved one living with memory impairments.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Monitored medication administration by staff members to ensure accuracy according to physician orders.
- Maintained accurate records of all interactions with residents including medical information and progress notes.
- Actively engaged residents throughout the day by providing meaningful conversation topics related to past experiences.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Assisted in creating an environment that was safe for all residents while promoting independence when appropriate.
- Observed changes in behavior or physical condition of residents and reported any concerns to supervisor.
- Participated in team meetings regarding resident care plans and needs assessment reviews.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Communicated with patients with compassion while keeping medical information private.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
- Assisted in the development and implementation of individualized care plans for each resident.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Provided emotional support and encouragement to residents with memory loss.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Facilitated daily life skills activities such as dressing, bathing, grooming, eating, and toileting.
- Explained policies, procedures and services to patients.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Supported needs of 240+ residents under long-term care.
Education
No Degree -
Phlebotomy Specialist Training
Los Angeles, CA05-2025
Skills
- Venipuncture and capillary puncture
- HIPAA compliance
- Specimen labeling procedures
- Specimen collection and storage
- Specimen handling
- Sanitation and sterilization
Accomplishments
- Documented and resolved Staffing issues. .
- Collaborated with team of 20 in the development of policies for the medroom.
- Supervised team of 20 staff members.
Certification
- Licensed Phlebotomist - March 2026-2028
Languages
English
Professional Working
ASL
Elementary
Timeline
Certified Phlebotomist Technician
One Stop Urgent Care and Family Services
09.2025 - 09.2025
Medroom Manager
VISTA DEL MAR SENIOR LIVING
03.2022 - 03.2025
Lead Medication Technician
Oakmont Senior Living
07.2021 - 03.2022
Memory Care Coordinator / Medication Technician
Terazza Court
12.2019 - 07.2021
No Degree -
Phlebotomy Specialist Training