Malvin Molina
Bronx,NY
Summary
Dedicated security professional with extensive experience at Jack's Market and PAC Force Security. Proven ability in conflict resolution and security camera monitoring, ensuring safety and enhancing customer satisfaction. Recognized for maintaining composure in high-pressure situations and delivering exceptional service, contributing to a secure and welcoming environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Guard
Jack's Market
110 West 32nd St
02.2026 - Current
- Monitored premises to prevent theft and ensure safety of customers and staff.
- Conducted routine patrols to identify security risks and maintain a secure environment.
- Responded promptly to incidents, assisting law enforcement when necessary.
- Enforced store policies by providing clear instructions to customers and staff.
- Utilized surveillance systems to monitor activities, enhancing overall store security measures.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Customer Service Cashier
Jack's Market
110 W 32nd St
12.2025 - 02.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Maintained accurate cash register balances throughout shifts, ensuring financial integrity.
- Collaborated with team members to restock merchandise and maintain store cleanliness.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Unarmed Security Guard
PAC Force Security
45-55 47th St Woodside NY
03.2025 - 07.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarm incidents and emergencies, maintaining calm and control.
- Assisted in access control by verifying identification of visitors and employees.
- Reported suspicious activity and maintained detailed logs of daily occurrences.
- Provided exceptional customer service while addressing inquiries from staff and visitors.
- Participated in ongoing training programs to enhance security knowledge and skills.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Education
High School Diploma -
Washington Heights Expeditionary Learning School
511 West 182nd St, New York, NY 10033Skills
- Verbal and written communication
- Security camera monitoring
- Conflict resolution
- Customer service
- Team player
- Active listening
- Reliable and responsible
- Work ethic
- Complex Problem-solving
- Punctuality
- Attentive and observant
Certification
Completed 8-hour Pre-Assignment Training Completed 16 -hour on the job training
Languages
English/ Spanish
Native or Bilingual
Timeline
Security Guard
Jack's Market
02.2026 - Current
Customer Service Cashier
Jack's Market
12.2025 - 02.2026
Unarmed Security Guard
PAC Force Security
03.2025 - 07.2025
High School Diploma -
Washington Heights Expeditionary Learning School