Maly Mardmanivong
Sacramento,CA
Summary
I have been in retail sales professional offering 10 years experience infast-paces, team-based customer service environment and retail management. Focused on exceeding sales goal. Areas of expertise includes sales, recruiting, merchandising, closing out daily deposits at night, opening procedures to get the store ready for business, coaching team members, people management and leads divers teams to achieve company goals.
Overview
20
20
years of professional experience
Work History
Freelance Makeup Artist
Posh extension bar
01.2018 - Current
- I freelance so any events we i will travel to clients for any bookings if they can not make it to our shop, any events I assist with hosting etc
- I specialize in wedding makeup, prom, graduation or if my clients just want to look and feel good for the day makeup is what I enjoy doing!
Store Manager
Claires
03.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Recruiting , hiring and training.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Styles for Less
08.2015 - 12.2017
- Provide leadership and direction to the entire store
- Lead talent, training, coaching, hiring, retaining and recognition for all store employees
- Creating a culture that ensures the customers are the focus of all activities
- Also ensure service, merchandising and operational standards are met through company practices
Assistant Manager
Forever21
08.2007 - 08.2015
- Earned management trust by serving as key holder, responsibly opening and closing store
- Provide leadership and direction to the store service and operations team
- Oversees markdowns, activity and execution of service, loss prevention, event marketing hiring, administrative work, cash handling and managing return to venders and supplies
- Actively participates in store walk through with store manager and district manager to ensure the consistency and quality service and operational execution
- Educates and provides feedback to associates on driving sales through service standards, product knowledge, loss prevention, store presentation, promotions, and suggestive selling skills in the fitting rooms and at the cash wrap
- Drives results through creating plans and strategies that create a positive in-store experience for both the team and customers
- Generates and analyzes the customer survey and serves as a partner to execute any action plans to enhance the customers in-store experience
- Ensures service, merchandising and operational standards are met through company-defined practices and spends at least 60% of the shift performing manager on duty tasks
Catheter Assembler
Volcano Therapeutics
07.2006 - 02.2007
- Assembling and inspecting medical devices in a clean room environment
- Repair fit, build and maintain devices
- Assembling and inspection sometimes done under a microscope or running a machine
- Responsible for stocking machines with materials needed and making needed adjustments
- Great customer service
Pizza Maker
Pizza Guys
06.2005 - 08.2005
- Take orders and make pizza
- Make sure the restaurant is fully stocked with supplies
- Clean and organize the restaurant including tables and kitchen
Education
High school or equivalent -
01.2006
Skills
- Trusted key holder
- Inventory control
- POS system knowledge
- Customer-oriented
- Stocking
- Consistently meets sales goals
- Skilled problem solver
- Visual merchandising
- Shipment processing
- Natural leader
- Cash flow management
- Motivated team player
- Quick learner
Timeline
Freelance Makeup Artist
Posh extension bar
01.2018 - Current
Store Manager
Claires
03.2017 - Current
Assistant Manager
Styles for Less
08.2015 - 12.2017
Assistant Manager
Forever21
08.2007 - 08.2015
Catheter Assembler
Volcano Therapeutics
07.2006 - 02.2007
Pizza Maker
Pizza Guys
06.2005 - 08.2005
High school or equivalent -
Similar Profiles
Natalie WillsNatalie Wills
Lead Bartender at Posh Bar & LoungeLead Bartender at Posh Bar & Lounge
Sadie JohnsonSadie Johnson
Licensed Esthetician/Front Desk Receptionist at Posh Nail BarLicensed Esthetician/Front Desk Receptionist at Posh Nail Bar
Myra ThompsonMyra Thompson
Hairstylist at Posh Salon & Dry BarHairstylist at Posh Salon & Dry Bar