Summary
Overview
Work History
Education
Skills
Interests
Timeline
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MAlya Thompson

Des Moines,IA

Summary

Dynamic Aisles Online Service Manager with a proven track record at Hy-Vee for elevating customer satisfaction through expert conflict resolution and team leadership. Skilled in multitasking and critical thinking, adept at transforming challenges into loyalty-building opportunities. Excelled in employee training, enhancing team performance and service quality.

Overview

3
3
years of professional experience

Work History

Aisles Online Service Manager

Hy-Vee
09.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored service staff performance and provided feedback for improvement.

Cashier

Fareway
08.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associate of Arts - Digital Marketing

Des Moines Area Community College
Ankeny, IA
12-2025

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development

Interests

  • Graphic Design
  • Volunteering
  • Blogging/Vlogging
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community

Timeline

Aisles Online Service Manager

Hy-Vee
09.2022 - Current

Cashier

Fareway
08.2021 - 06.2022

Associate of Arts - Digital Marketing

Des Moines Area Community College

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MAlya Thompson