Jessica Tarver
Oakville,IA
Summary
Dynamic professional with a proven track record at Hy-Vee, excelling in customer service management and team leadership. Skilled in inventory management and conflict resolution, I have successfully implemented strategies that enhanced customer satisfaction ratings and streamlined operations, fostering a positive shopping experience and driving client retention.
Overview
8
8
years of professional experience
Work History
Aisles Online Service Manager
Hy-Vee
11.2024 - Current
- Led daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on product knowledge and service protocols.
- Managed inventory levels, reducing stock discrepancies through effective oversight.
- Developed and implemented standard operating procedures for operational efficiency.
- Coordinated with cross-functional teams to streamline service delivery processes.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Analyzed performance metrics to identify areas for improvement in service quality.
- Facilitated staff meetings to communicate goals, updates, and best practices effectively.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented strategies to increase customer service satisfaction ratings.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Product Manager
Hy-Vee
06.2022 - 11.2024
- Collaborated with cross-functional teams to define product requirements and enhance customer satisfaction.
- Analyzed market trends to identify opportunities for product development and differentiation.
- Prioritized product backlog based on stakeholder feedback and strategic objectives.
- Developed and implemented go-to-market strategies for new product launches, ensuring alignment with brand goals.
- Managed vendor relationships to ensure timely delivery of products, maintaining quality standards throughout the process.
- Mentored junior team members on best practices in product management and agile methodologies.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Maintained positive vendor relations to build strong partnerships.
- Liaised with clients to better understand business needs and current market landscape.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
E-Commerce Personal Shopper
Walmart
08.2017 - 06.2022
- Assisted customers in selecting products based on preferences and needs
- Navigated online inventory systems to ensure accurate order fulfillment
- Collaborated with team members to streamline shopping processes and improve efficiency
- Maintained up-to-date knowledge of store promotions and product availability
- Provided feedback on customer trends to enhance service quality
- Resolved customer inquiries regarding order status and delivery options
- Trained new staff on e-commerce protocols and best practices
- Implemented strategies for improving overall customer satisfaction ratings
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
Education
High School Diploma -
Center High School
Center, TXNo Degree - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts
RemoteSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Workflow management
- Goal oriented
- Team collaboration and leadership
- Employee relations
- Workplace safety
- Documentation and reporting
- Office administration
- Outgoing and energetic
- Work Planning and Prioritization
- Staff motivation
- Service quality management
- Service documentation
- Inventory management
- Continuous improvement
- Project management
- Technical support
- Analytical thinking
- Customer satisfaction measurement
- Client retention strategies
- Data management
- MS office
- Multiple priorities management
- Task delegation
- Heavy equipment operation
- Proficient in RPM, SAP
- Data analytics
- Verbal and written communication
- Reporting and documentation
Timeline
Aisles Online Service Manager
Hy-Vee
11.2024 - Current
Product Manager
Hy-Vee
06.2022 - 11.2024
E-Commerce Personal Shopper
Walmart
08.2017 - 06.2022
High School Diploma -
Center High School
No Degree - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts