Malynnia Woods
Philadelphia,PA
Summary
Dynamic Customer Service Manager with a proven track record at Bed Bath & Beyond, excelling in leveraging technical support and customer service skills to enhance team performance and customer satisfaction. Expert in quality assurance and conflict resolution, I lead with a growth mindset, ensuring a seamless blend of interpersonal prowess and technical proficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Bed Bath & Beyond
Philadelphia, PA
08.2019 - 07.2023
Managed multiple technological resources in a networking context.
Addressed customer inquiries with effective solutions.
Monitored compliance with established performance standards.
Ensured dependable attendance.
Education
High School Diploma -
One Bright Ray Community High School
3079 W Susquehanna Avenue Philadelphia, PA 1912106-2019
Skills
- Customer service skills
- Technical support
- Performance monitoring
- Quality assurance
- Data analysis
- Team leadership
- Administration skills
- Patience and the ability to remain calm in stressful situations
- Business management skills
- The ability to work well with others
- Interpersonal skills
- Coaching and mentoring
- Having a growth mindset
- Conflict resolution
- Critical thinking
Accomplishments
- Perfect Attendance Award
- Honor Roll Award
- Academic Achievements
- Awards Of Excellence In Voluntary Activities
Certification
- Certified Service Manager
- Certified Sales Professional
- Certified Manager Certification
Languages
English
Professional
Timeline
Customer Service Manager
Bed Bath & Beyond
08.2019 - 07.2023
High School Diploma -
One Bright Ray Community High School