Mamadou Diallo
Brooklyn
Summary
Dynamic social worker with hands-on experience at NYC HRA Department of Social Services. Expert in case management and documentation, successfully securing vital resources for clients. Renowned for attention to detail and maintaining effective relationships, ensuring comprehensive support in challenging environments while enhancing client outcomes.
Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
9
9
years of professional experience
Work History
Social Worker
NYC HRA Department of Social Services
11.2023 - 05.2024
- Maintained accurate documentation of clinical activities, including progress notes, incident reports, and discharge summaries
- Developed and maintained effective relationships with clients, families, and other professionals
- Assisted in obtaining resources from social, health, and welfare agencies to meet needs of residents
Counselor/Teacher
Harriman Summer Programs
06.2023 - 10.2023
- Maintained a safe environment for children
- Assisted children in various activities including trips to different venues
- Prepared lesson plans in subject in math, science, and literature
- Taught lessons in math, science, and literature with fun activities
Cashier Team Lead
Dunkin Donuts & Baskin Robbins
09.2021 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Associate
The Home Depot
02.2015 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor's of Art - Film Industry Studies
Brooklyn College
Brooklyn, NY06.2021
Skills
- Attention to detail
- Case management
- Efficient under pressure
- Case documentation
- Assessment techniques
- Documentation accuracy
- Conflict resolution
- Client advocacy
- Team collaboration
- Effective communication
- Social services
- Compassionate
- Analytical thinking
- Client confidentiality
- Client documentation
- Client needs assessment
- Safety planning
- MS office
Personal Information
Title: SOCIAL WORKER
Languages
French
Professional Working
Timeline
Social Worker
NYC HRA Department of Social Services
11.2023 - 05.2024
Counselor/Teacher
Harriman Summer Programs
06.2023 - 10.2023
Cashier Team Lead
Dunkin Donuts & Baskin Robbins
09.2021 - 09.2022
Sales Associate
The Home Depot
02.2015 - 06.2018
Bachelor's of Art - Film Industry Studies
Brooklyn College
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