Mamadou Gueye
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Additionally, a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist/Coffee Bar Attendant/Guest Service Representative
Le Pain Quotidien
06.2018 - 08.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
Sales Clerk
Ace Hardware
07.2015 - 08.2020
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed strong rapport with customers and created positive impression of business.
- Assisted over 100 customers daily with buying experience to increase customer satisfaction ratings.
Education
Bachelor of Science - Business Administration
SUNY Potsdam
Potsdam, NY05.2024
High School Diploma -
Democracy Prep Charter High School
New York, NY06.2017
Skills
- Management
- Attention to Detail Focus
- Problem-solving competence
- Product Knowledge Expertise
- Interpersonal relationship building
- Sales expertise
- Marketing Strategies
- Conflict Resolution Strategies
- Team Collaboration Aptitude
- Productivity maximization
- Sales Forecasting
- Customer loyalty cultivation
- Computer literacy competency
Certification
Java
- Java Programming, Educative IO - 2020
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Retail Sales Specialist/Coffee Bar Attendant/Guest Service Representative
Le Pain Quotidien
06.2018 - 08.2023
Sales Clerk
Ace Hardware
07.2015 - 08.2020
Bachelor of Science - Business Administration
SUNY Potsdam
High School Diploma -
Democracy Prep Charter High School
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