Nancy Bartlett
Marion,NC
Summary
I am a driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Skilled Retail Sales Specialist with background in managing retail sales operations, including inventory management and customer service. Strengths include superior knowledge of retail sales techniques, product knowledge, and ability to train staff on best practices. Proven track record in increasing store revenue through innovative sales strategies while maintaining high levels of customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
1994
1994
years of post-secondary education
Work History
Retail Sales Specialist/Guest Service Leader
Pilot Travel Centers
Marion, Nc
09.2017 - 12.2022
- Assisted customers in product selection and provided detailed information.
- Managed inventory levels and restocked shelves as needed.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain store cleanliness and organization.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Executed promotional displays to enhance product visibility and sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Promoted additional services such as loyalty programs or delivery options.
- Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
- Operated the cash register to process payments from customers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Spray operator
Ethan Allen
Old Fort, North Carolina
01.2014 - 07.2016
- Operated machinery to assemble furniture components efficiently.
- Maintained clean and organized work areas for safety and efficiency.
- Inspected finished products for quality and adherence to standards.
- Followed safety protocols to minimize workplace hazards consistently.
- Assisted in training new operators on equipment and procedures.
- Reported equipment malfunctions to maintenance for timely repairs.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Inspected finished products to verify conformity to quality standards.
- Used hand trucks and forklifts to unload, load and transport items.
- Operated spray equipment to apply coatings on various surfaces.
- Prepared surfaces by cleaning and priming before spraying applications.
- Maintained equipment to ensure optimal performance and safety standards.
- Cleaned and inspected sprayer components between applications.
Sprayer
Broyhill Furniture Industries
Rutherfordton, North Carolina
05.1991 - 01.2011
- Operated spray equipment to apply coatings on various surfaces.
- Maintained equipment to ensure optimal performance and safety standards.
- Prepared surfaces by cleaning and priming before spraying applications.
- Inspected finished products for quality and consistency in coating application.
- Assisted in training new staff on proper spraying techniques and equipment use.
- Provided training on proper use of spraying equipment to new hires.
- Cleaned and inspected sprayer components between applications.
- Adjusted nozzles, pressure levels, and other settings as necessary during applications.
- Sanded and buffed surfaces to prepare for primer, paint and decorative finishes.
Education
Ged
Rutherfordton, NCSkills
- Customer assistance
- Point-of-sale operation
- Merchandising execution
- Inventory management
- Attention to detail
- Returns and exchanges handling
- Was a guest service lead 1 before retail specialist at Pilot Travel Centers
- Retail sales
References
References available upon request.
Timeline
Retail Sales Specialist/Guest Service Leader
Pilot Travel Centers
09.2017 - 12.2022
Spray operator
Ethan Allen
01.2014 - 07.2016
Sprayer
Broyhill Furniture Industries
05.1991 - 01.2011
Ged