Summary
Overview
Work History
Education
Skills
Interests
Languages
Software
Timeline
BusinessDevelopmentManager
Mamadou Sakho

Mamadou Sakho

Queens,NY

Summary

Highly organized and efficient in fast-paced multitasking environments, able to prioritize effectively to accomplish objectives with creativity, enthusiasm, and humor. Respectful and adaptable to changes while maintaining a positive attitude and strong work ethic. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction and meeting or surpassing company expectations. Proficient in navigating multiple computer applications with ease. Comfortable working in groups as well as independently with minimal supervision.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

5
5
years of professional experience

Work History

Team Member

Target
08.2023 - Current
  • - Assist customers with product inquiries and provide excellent service to enhance their shopping experience.
  • - Stock and organize products on shelves, maintaining store appearance.
  • - Collaborate with team members to support store operations and achieve sales goals.
  • - Handle transactions, returns, and customer complaints efficiently and courteously.
  • - Utilize company software to track inventory and sales.

Customer Service Representative

Conduent
07.2021 - 08.2023
  • - Kept detailed records of customer interactions, including inquiries, complaints, and resolutions.
  • - Handled over 90 calls daily, providing professional and knowledgeable customer service.
  • - Resolved service and billing issues and improved customer satisfaction levels.
  • - Maintained strong call control, even during difficult conversations.
  • Remote

Supervisor

Western Beef Supermarket
06.2020 - 08.2021
  • - Watched over sales associates
  • - Assisted customers with purchases, returns, and product inquiries.
  • - Stocked shelves and managed inventory efficiently.
  • - Handled transactions via cash, debit, and credit cards using the store's point-of-sale system.

Education

Bachelors - Global Supply Chain Management

SUNY PLATTSBURGH
05.2025

Associate's Degree - Business Administration

Kingsborough Community College
02.2025

Skills

  • Customer Service
  • Sales Support
  • Time Management
  • Critical Thinking
  • Microsoft Excel
  • Call Center Operating
  • Empathy & Leadership
  • Problem-solving
  • Retail Experience
  • Positive attitude
  • Teamwork and collaboration

Interests

Anime

Physical Health

Basketball

Becoming a better person

Medotation

Languages

English
Native or Bilingual
French
Elementary
Spanish
Limited Working

Software

Microsfot word

Excel

Timeline

Team Member

Target
08.2023 - Current

Customer Service Representative

Conduent
07.2021 - 08.2023

Supervisor

Western Beef Supermarket
06.2020 - 08.2021

Bachelors - Global Supply Chain Management

SUNY PLATTSBURGH

Associate's Degree - Business Administration

Kingsborough Community College