Hi, I’m
Mamadou Sanghott
Florence,KY
Summary
Well-traveled Implementation Consultant with 5 years helping clients enhance businesses through careful introduction of advanced CRM services. Satisfied only when customers successfully integrate new Software and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
7
years of professional experience
Work History
CDK Global
Implementation Consultant II
01.2018 - 01.2021
Job overview
- As an Implementation Consultant, I effectively and efficiently deployed CDK software to customers working as a key member of the installation team and trained all customers on the use of the software
- I served as a lead installer on many projects over the3 years and had nothing but great feedback from PMs and Clients
CDK Global
Technical Research Group Member
01.2016 - 01.2018
Job overview
- As a Technical Research Group Member, I handled all escalated issues with CDK's CRM System and VMS (Vehicle Management System)
- I trained new employees on the use of the different systems ( Ticketing, SQL and Networking)
- I assisted with School Days, where we gave refreshers to the technical support staff that were struggling in certain area
OPW Fueling Components
Jr Network Admin
04.2014 - 01.2016
Job overview
- Provided general IT related functions such as "help desk" support as needed
- Implemented hardware and software solutions
- Troubleshoot IT problems for onsite and offsite staff
- Maintain/Track corporate IT assets
- Key Accomplishments:
- Created batch files for software installation
- Image new PCs and Laptops using CloneZilla
- Created Technical Documents for the imaging of New PCs/ Laptops
Education
ITT Technical Institute
AS from Computer Science
01.2014
Skills
- Implementation management
- Training delivery
- Data migration
- Configuration management
- User acceptance testing
- Software implementation
- ERP implementation
- On-site inspection
- CRM implementation
- Project management
Language
English
French
Software
Clonezilla
Salesforce
ServiceNow
Teamviewer
Bomgar
Accomplishments
- Supervised team of 7 staff members.
- Collaborated with team of 15 in the Implementation CDK Software for Greenway Dealerships
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Technical Honor Association
Timeline
Implementation Consultant II
CDK Global
01.2018 - 01.2021
Technical Research Group Member
CDK Global
01.2016 - 01.2018
Jr Network Admin
OPW Fueling Components
04.2014 - 01.2016
ITT Technical Institute
AS from Computer Science
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