Hi, I’m
Mamadou Sanghott
Florence,KY
Summary
Well-traveled Implementation Consultant with 5 years helping clients enhance businesses through careful introduction of advanced CRM services. Satisfied only when customers successfully integrate new Software and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
11
years of professional experience
Work History
CDK Global
Implementation Consultant II
01.2018 - 01.2021
Job overview
- As an Implementation Consultant, I effectively and efficiently deployed CDK software to customers working as a key member of the installation team and trained all customers on the use of the software
- I served as a lead installer on many projects over the3 years and had nothing but great feedback from PMs and Clients
CDK Global
Technical Research Group Member
01.2016 - 01.2018
Job overview
- As a Technical Research Group Member, I handled all escalated issues with CDK's CRM System and VMS (Vehicle Management System)
- I trained new employees on the use of the different systems ( Ticketing, SQL and Networking)
- I assisted with School Days, where we gave refreshers to the technical support staff that were struggling in certain area
OPW Fueling Components
Jr Network Admin
04.2014 - 01.2016
Job overview
- Provided general IT related functions such as "help desk" support as needed
- Implemented hardware and software solutions
- Troubleshoot IT problems for onsite and offsite staff
- Maintain/Track corporate IT assets
- Key Accomplishments:
- Created batch files for software installation
- Image new PCs and Laptops using CloneZilla
- Created Technical Documents for the imaging of New PCs/ Laptops
Prime Trucking
Truck Driving Student
01.2021 - 04.2025
Job overview
- Followed school and classroom policies, regulations, and schedules.
- Participated in ongoing training programs to stay updated on industry best practices, regulations, and new technologies relevant to truck driving roles.
- Learned how to properly secure loads on flatbed trailers.
IG Transportation
Leased Truck Driver
05.2021 - 07.2022
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
American VM Transportation
Local Truck Driver
08.2022 - 01.2023
Job overview
- Performed pre-and post-trip inspections to maintain vehicle condition, identifying any necessary repairs or maintenance needs promptly.
- Contributed to a positive work environment with strong teamwork skills and open communication among colleagues.
- Developed strong relationships with regular clients fostering trust and loyalty which increased repeat business opportunities.
- Promoted safe driving habits by adhering strictly to speed limits, traffic laws and DOT regulations.
Silence Lines LLC
OTR Truck Driver
01.2024 - Current
Job overview
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
Education
ITT Technical Institute
AS from Computer Science
01.2014
Skills
- Implementation management
- Training delivery
- Data migration
- Configuration management
- User acceptance testing
- Software implementation
- ERP implementation
- On-site inspection
- CRM implementation
- Project management
Language
English
French
Software
Clonezilla
Salesforce
ServiceNow
Teamviewer
Bomgar
Accomplishments
- Supervised team of 7 staff members.
- Collaborated with team of 15 in the Implementation CDK Software for Greenway Dealerships
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Technical Honor Association
Timeline
OTR Truck Driver
Silence Lines LLC
01.2024 - Current
Local Truck Driver
American VM Transportation
08.2022 - 01.2023
Leased Truck Driver
IG Transportation
05.2021 - 07.2022
Truck Driving Student
Prime Trucking
01.2021 - 04.2025
Implementation Consultant II
CDK Global
01.2018 - 01.2021
Technical Research Group Member
CDK Global
01.2016 - 01.2018
Jr Network Admin
OPW Fueling Components
04.2014 - 01.2016
ITT Technical Institute
AS from Computer Science
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