Mamadou Billo Diallo
Bronx,NY
Summary
Dynamic professional with extensive experience as a Translator and Interpreter at Accurate Representation, excelling in written translation and effective communication. Proven ability to enhance patient outcomes through cultural awareness and relationship building, while mentoring junior interpreters and adapting to diverse subject matters in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Translator and Interpreter Pulaar French Arabic
Accurate Communications , Lis Solutions ,language Today
New York, NY
09.2023 - 06.2025
- Facilitated clear communication between clients and service providers in diverse settings.
- Translated documents and materials accurately, ensuring cultural relevance and context.
- Assisted in scheduling appointments and coordinating meetings for effective interpretation services.
- Adapted quickly to various subject matters, enhancing understanding during live interpretations.
- Mentored junior interpreters on best practices in interpretation techniques and client interaction.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
Security Supervisor
Prima Center
Guinea Conakry
02.2020 - 01.2023
- Supervised daily security operations, ensuring compliance with safety protocols and policies.
- Led incident response efforts, coordinating with law enforcement and emergency services as needed.
- Trained and mentored junior security staff on best practices and operational procedures.
- Conducted regular security audits to identify vulnerabilities and implement corrective actions.
- Developed and maintained effective communication channels among security team members and management.
- Implemented new technology solutions to enhance surveillance capabilities and reporting accuracy.
- Monitored access control systems, ensuring authorized personnel entry while maintaining facility safety.
- Investigated security breaches, documenting findings, and recommending improvements to prevent future incidents.
- Recorded incident reports with detailed accounts of occurrences.
Bank Officer
Bank of UBA
Guinea Conakry
01.2021 - 03.2022
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Mentored junior staff on customer service best practices, enhancing team performance.
- Streamlined loan processing procedures, reducing turnaround time for customer applications.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Coordinated with management to implement strategic initiatives aimed at increasing customer satisfaction.
- Oversaw daily cash management activities, ensuring accuracy in transactions and reporting.
- Evaluated risk assessment protocols, contributing to enhanced security measures within the branch.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
Restaurant Manager
Noom Hotel Conakry
Guinea Conakry
05.2018 - 01.2020
- Streamlined daily operations to enhance service efficiency and guest satisfaction.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Developed and implemented operational procedures that improved workflow consistency across all shifts.
- Analyzed sales data to identify trends and optimize menu offerings, increasing profitability.
- Established positive relationships with vendors to negotiate favorable terms and pricing for supplies.
- Oversaw inventory management processes, minimizing waste while ensuring stock availability.
- Conducted regular staff meetings to communicate goals, gather feedback, and foster team cohesion.
- Ensured compliance with health and safety regulations to maintain a safe dining environment for guests and employees.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
High School Diploma - Mathematics
Kofi Annan of Guinea
Conakry Guinea 06.2015
Skills
- Written translation
- Fluent bilingualism
- Effective communication techniques
- Cultural awareness
- Language localization
- Computer-assisted translation
- Professional ethics
- Excellent listening
- Simultaneous interpretation
- Live interpretations
- Consecutive interpretation
- FLUENT IN LANGUAGE
- Document translation
- Relationship building
- Project Support
Languages
English
Full Professional
French
Full Professional
Arabic
Full Professional
Timeline
Translator and Interpreter Pulaar French Arabic
Accurate Communications , Lis Solutions ,language Today
09.2023 - 06.2025
Bank Officer
Bank of UBA
01.2021 - 03.2022
Security Supervisor
Prima Center
02.2020 - 01.2023
Restaurant Manager
Noom Hotel Conakry
05.2018 - 01.2020
High School Diploma - Mathematics
Kofi Annan of Guinea