MAMADOU (CHERIF) BALDE
Tualatin,OR
Summary
As a Senior Software Engineer, I leverage my knowledge and problem-solving skills to enhance company success by combining sales and technical expertise. Through effective communication and creativity, I identify growth prospects and strive to progress in my career by continuously learning and applying my capabilities.
Overview
3
3
years of professional experience
Work History
Manufacturing Technician
Principal Service Solution (Intel)
Hillsboro, OR
06.2024 - Current
- Operated production equipment following Intel's current manufacturing practices and standard operating procedures, and collaborated with technicians from various areas, managers, and engineers to achieve daily production goals.
- Prepared materials set up for upcoming shifts with a clear pass-down.
- Consulted equipment manuals and diagrams, and followed complete verbal and written instructions and procedures.
- Maintained a clean work area by disposing of waste materials properly, adhered to all applicable regulations, and followed strict safety protocols to prevent accidents and injuries in the fab.
- Filled out work orders, repair logs, and maintenance plans to document work completed while holding myself accountable for success.
Substitute Educational Assistant
ESS Education
Portland, OR
03.2024 - 06.2024
- Provided one-on-one instruction and support to students with special needs per Individual Education Plans.
- Monitored student behavior and provided positive reinforcement for appropriate actions.
- Assisted students in developing organizational and study skills necessary for success in school.
- Delivered instruction individually or in small groups with support from the instructor and guided students through independent work assignments.
- Read stories aloud to children during story time sessions, and supervised them during recess, break times, and dismissal periods to prevent injuries and fights.
Support Specialist
Apple
Portland, OR
09.2021 - 02.2024
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Collaborated and maintained a positive working relationship with fellow team members and management.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBook, and iMacs, and evaluated software or hardware to recommend improvements or upgrades.
- Educated customers on the proper use of their Apple products to maximize usage potential, and maintained a comprehensive knowledge of current Apple products and services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
- Professionally handled customer complaints while seeking solutions that met their needs.
Education
Bachelor of Science - Software Engineering
Oregon State University
Corvallis, OR06-2025
Skills
- Technical support, De-Escalation Techniques
- Microsoft Office, MySQL, HTML/CSS, Python, Outlook, Teams
- Windows, Apple products
- Problem-solving, Troubleshooting
- Creative thinking, Active listening
- Multitasking, Team building
- Fluent in French/English
Timeline
Manufacturing Technician
Principal Service Solution (Intel)
06.2024 - Current
Substitute Educational Assistant
ESS Education
03.2024 - 06.2024
Support Specialist
Apple
09.2021 - 02.2024
Bachelor of Science - Software Engineering
Oregon State University
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