Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE PHILLIPS IGLESIAS

San Antonio,TX

Summary

Bilingual customer service professional with strong background in client-facing roles across fitness, hospitality, and manufacturing industries. Skilled in handling customer inquiries in person and over the phone, managing high call volumes, and resolving concerns with empathy and efficiency. Demonstrates consistent accuracy in data entry, policy compliance, and cross-functional collaboration. Fluent in English and Spanish, with a passion for building strong relationships and helping individuals navigate services with confidence.

Overview

2
2
years of professional experience

Work History

Manufacturing Technician

Globus Medical
San Antonio, TX
11.2024 - Current
  • Operate in a highly regulated environment, ensuring compliance with company, safety, and ethical standards.
  • Handle sensitive materials with aseptic technique, while maintaining detailed documentation and accurate records.
  • Perform data entry, inventory checks, and support lab logistics under strict operational procedures.
  • Collaborate across departments to ensure consistent production flow and adherence to quality assurance protocols.

Front Desk Associate

Gold's Gym
San Antonio, TX
07.2023 - 11.2024
  • Provided front-line customer service, and managed high-volume member check-ins and calls.
  • Identified and addressed delinquent accounts while maintaining professional and friendly communication.
  • Conducted 20–25 outbound calls daily to improve engagement and assist members in English and Spanish.
  • Handled scheduling, inquiries, and point-of-sale systems, contributing to smooth front desk operations.
  • Participated in inventory and retail management while ensuring a welcoming, organized environment.

Server

Olive Garden
San Antonio, TX
05.2023 - 02.2024
  • Delivered excellent customer service to a diverse clientele in a fast-paced dining environment.
  • Utilized POS systems to manage orders, payments, and guest accommodations.
  • Maintained service for multiple tables simultaneously, consistently receiving positive guest feedback.
  • Developed rapport with customers, providing bilingual support to enhance their dining experience.

Education

Some College (No Degree) - Personal Training

Advanced Training Institute
Las Vegas, NV
02-2022

High School Diploma -

Medina Valley High School
Castroville, TX
06.2019

Skills

  • Bilingual: English and Spanish
  • Customer service and de-escalation
  • Call handling and phone etiquette
  • Multitasking in fast-paced settings
  • Data entry and documentation
  • Policy compliance and confidentiality
  • Microsoft Office Suite
  • Inventory and record management
  • Team collaboration
  • Empathetic problem solving

Timeline

Manufacturing Technician

Globus Medical
11.2024 - Current

Front Desk Associate

Gold's Gym
07.2023 - 11.2024

Server

Olive Garden
05.2023 - 02.2024

Some College (No Degree) - Personal Training

Advanced Training Institute

High School Diploma -

Medina Valley High School

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