MAME-AWA DIOUF
Columbus,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Data Analyst Specialist Intern
Surge Staffing
05.2024 - Current
- Utilize data visualization tools to effectively communicate business insights.
- Utilize data systems tools like Power BI and Microsoft SQL Server to analyze financial information to identify patterns, trends, and insights and communicate to stakeholders and clients
- Utilize various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborate with the team at HQ to process clients data for wage analysis, performance reports, and payroll analysis
- Gather financial data from various sources, including databases, spreadsheets, and external systems to provide reports to clients.
- Create dashboards to monitor and track key performance indicators.
Interpreter
LanguageLines Solutions/Pacific Interpreters
- Current
- Responsible to interpret and communicate clearly in both English and Wolof languages, using proper pronunciation, enunciation, and polite expressions
- Deliver high-quality interpretation services via phone and efficiently typing data on a company-provided device
- Interpret for various industries including, but not limited to Medical, Insurance, Finance, Immigration, Shelters and Law
- Handle with calm composure interpreting sessions especially in emergency situations such as 911 calls
- Actively participate in online and audio training sessions to enhance interpreting skills
- Adhere to client instructions and protocol to meet client expectations with the client and Limited English-speaking Person (LEP).
Client Representative & Receptionist
Exquisite Hair Salon & Styling
08.2017 - 01.2023
- Served as the primary point of contact and liaison between clients and hairstylists
- Greeted and assisted clients, ensuring a smooth check-in process and directing them to their designated stylist
- Managed Microsoft Excel to update and maintain information, as well as coupons on the webpage through the website portal
- Maintained and promptly responded to client reviews and messages on the Google business account
- Efficiently handled incoming phone calls and effectively scheduled appointments
- Marketed business webpage and hairstyles through social media platforms to enhance visibility and attract a larger customer base
- Achieved consistent webpage and social media platform views ranging from 3,000 to over 5,000
- Increased business by developing innovative marketing programs
- Conducted weekly inventory of salon supplies and products
- Assisted the owner in effectively managing daily salon earnings prior to closure
- Delegated monthly meetings focused on analyzing and enhancing business operations and meeting client requirements.
Customer Service Agent
Delta Airlines
03.2022 - 09.2022
- Served with the team as Ramp Agent and transported baggage, mail, and cargo to and from aircraft, ensuring safe and timely delivery
- Provided guidance to incoming and departing aircraft from gate positions
- Operated ground equipment in congested areas, maintaining efficiency and safety standards
- Ensured accurate routing of baggage and cargo through the use of scanners and computers
- Practiced safety-conscious behaviors in all operational processes, promoting a secure work environment before, during and after plane arrival.
Merchandise Processor
MAST Global L'Brands
10.2018 - 03.2022
- Processed merchandise for Victoria's Secret by efficiently picking, packing, and sorting new items for distribution to other departments
- Successfully maintained and organized product packaging to ensure efficient processing
- Ensured safe shipment by properly packing and labeling merchandise in bags and boxes
- Maintained accurate records and promptly reported any product defects to group leads and supervisors
- Adhered to policies, loss prevention measures, and safety procedures.
Education
Bachelor of Science in Information Systems -
Franklin University
12.2024
Skills
- Information Systems education background
- Customer Service & Clients Relations Experience
- Analytical Problem Solving
- Programming Skills: HTML & CSS Python, Java, Oracle, MS SQL
- Technical Skills: IOS/MacOS & PC, major social marketing platforms: Facebook, Twitter, Instagram, Snapchat, Google; Excel Microsoft Office, PowerPoint & Outlook, Data visualization, Data Analysis, Excel Functions, Data Cleaning, ETL processes, Report Preparation, Report Writing, Requirements Definition, SQL and Databases
Awards
- Phi Theta Kappa- Honor Society, 12/20
- Dean's List- Spring & Fall 2019/2020/2021/2022
Languages
English
Native or Bilingual
French
Native or Bilingual
wolof
Native or Bilingual
Timeline
Data Analyst Specialist Intern
Surge Staffing
05.2024 - Current
Customer Service Agent
Delta Airlines
03.2022 - 09.2022
Merchandise Processor
MAST Global L'Brands
10.2018 - 03.2022
Client Representative & Receptionist
Exquisite Hair Salon & Styling
08.2017 - 01.2023
Interpreter
LanguageLines Solutions/Pacific Interpreters
- Current
Bachelor of Science in Information Systems -
Franklin University